Housing Team Manager

Job Description

Salary range: Grade 14 (£53,172 - £55,323 p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Housing Team Manager

Lead and inspire housing services that make a difference for 14,000 tenants across Croydon.

We are looking for an experienced and motivated Housing Team Managers to lead a team of Housing Officers delivering tenancy management services across the borough. This role at the heart of Croydon’s Housing Management service, supporting strong communities, safeguarding residents, and ensuring high standards of service.

About the role

• Lead and manage a team of Housing Officers to deliver high-quality tenancy and estate management.
• Provide guidance on complex tenancy issues, breaches, and enforcement cases.
• Monitor performance, set clear priorities, and drive continuous improvement.
• Manage resources, budgets, and savings targets effectively.
• Work closely with residents, councillors, contractors, and partner agencies.

About you

• Strong knowledge of housing legislation, regulatory standards, safeguarding, and enforcement.
• Proven experience of leading and motivating high-performing, customer-focused teams.
• Skilled in handling complex tenancy management cases with confidence and professionalism.
• Excellent communication, influencing, and report-writing skills.
• Strong track record of service planning, policy development, and delivering improvements.
• Commitment to equality, diversity, and inclusive leadership.

Why join us?

This is an exciting opportunity to shape tenancy management services. You’ll play a key role in supporting safe, sustainable communities and delivering services that residents trust. Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Staff Benefits - Croydon Jobs Careers

Application Closing Date: 3rd July 2026

Assessment Centres: Week Commencing 14th July

To view the HOUSING TEAM MANAGER role profile please click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.