Housing Visiting Officer

Are you looking for an exciting new challenge—one where you can develop new skills, build your confidence, and make a real difference to residents’ lives? Are you hoping to join a dynamic, supportive and friendly team? If so, we have the perfect opportunity for you!

We’re recruiting for a new member of our Resident Involvement Team, where you’ll play an important role in helping residents share their views, shape the services that matter most to them, and contribute to improving the living environments across the local community.

About the role

This role offers an excellent opportunity for an enthusiastic and motivated individual to develop a broad range of skills while contributing to a vital team within the wider Housing Department. The position plays a key part in our commitment to providing a safe and secure housing environment for all residents, as well as ensuring their voices and opinions are sought, understood and included in our decision-making.

The chosen candidate will:

• Be a key part of a friendly and supportive team.
• Help to deliver a safe, secure housing service for all tenants and leaseholders.
• Provide an effective and proactive resident engagement service.
• Ensureoutstanding customer service and service delivery standard are achieved.
• Provide a critical source of support for local people seeking help with their housing and contractor servicing needs.

Who we’re looking for

We’d love to hear from you if you:

• Are educated to GCSE level or equivalent.
• Have previous experience of delivering excellent front line housing services in a highly pressurised environment.
• Have experience of facilitating meetings, groups, and forums.
• Have experience of using information and communication technologies proficiently.
• Can demonstrate clear and effective written and verbal communication skills.
• Can present information accurately and in an appropriate format to a variety of audiences.

What we offer

When you join us your expertise, skills and experience will be valued, and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Oxted Station and have some free on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, hybrid working (requiring presence in the office for around two days a week), flexitime, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, please get in contact.

If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Melanie Davis (mdavis@tandridge.gov.uk)

Local Government Reorganisation

Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.

Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services.

When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.

Find out more about what local government reorganisation means for us.