ICETR Senior Programme and Delivery Support Officer

Job summary

Every role at CQC contributes to our mission. If you’re looking for a new role in ICETR Programme Delivery that gives a true sense of meaning and purpose, then you’ve found it!

As a Senior Programme and Delivery Support Officer, you’ll help make sure our Independent Care (Education) Treatment Reviews (ICETRs) are delivered smoothly and consistently, helping us improve outcomes for people with complex needs.

Job description

The role

You’ll work closely with others to deliver shared outcomes. In this role, you’ll:

• Lead programme coordination: Plan and organise programme activities, keeping documentation up to date and supporting smooth delivery across the ICETR programme.
• Support programme leadership: Provide clear reports, track progress, and help leaders engage with stakeholders throughout each review’s lifecycle.
• Manage key processes: Oversee training coordination, governance administration, and procurement support to help the programme run efficiently and responsibly.

Show us
We will be looking for specific skills, knowledge and experience in your application form:

• Experience coordinating complex programmes or projects, including planning, tracking progress, and working with multiple teams or partners.
• Experience using performance or management information tools to improve how work is delivered, measured, or understood.
• Experience working with a range of stakeholders, including presenting information, supporting engagement, or helping influence programme outcomes.

Person specification

Accountabilities

• Delegated responsibility, on behalf of the senior leadership for the programme to include planning, coordination, and implementation.
• Ensure a robust and consistent approach to coordination and administration of ICETRs. Working jointly with external stakeholders.
• Work in line with the data protection impact assessment specific to the programme of work.
• Coordination of training activity across the programme.
• Strong communication and engagement skills.
• Define project tasks and resource requirements, support the development of robust programme/project plans to manage successful delivery.
• Track the programme/project progress and deliverables using appropriate reporting tools.
• Support programme leadership to effectively engage with representative stakeholders throughout their lifecycle.
• Administration support of procurement and contract management.
• Ensure all relevant documentation is complete and up to date and all programme tracking is in place.
• Coordination and administration of relevant governance meetings. Ensuring all relevant logs and supporting documentation are kept up to date.
• Ensure flexibility across the team to achieve changing business priorities, facilitating rapid response and delivery of appropriate
• changes.
• Continuously reviewing and improving the quality of own and programme eam’s output and processes, contributing to the embedding of a quality culture across the whole organisation.
• Have the appropriate knowledge, skills and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination.

Essential Skills

• Appropriate professional qualification and/or experience in coordinating complex, strategic programmes/projects
• Experience of business planning and project management.
• Experience of managing and delivering large projects or programmes of work across functional teams.
• Strong stakeholder management and influencing skills.
• Experience of leading on performance improvement activities and ensuring value for money.
• Experience of using of performance tools and management information.
• Copes with ambiguity and is comfortable working independently in a fluid environment.
• Problem solving skills.

Benefits

• The Benefits
  We offer a wide range of , including:

  • Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
  • Training and development opportunities.
  • Wellbeing initiatives, such as gym discounts and meditation.
  • NHS pension scheme, with around 14% employer contribution.
  • Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

  Please see our page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

tbc

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : recruitment@cqc.org.uk

Recruitment team

• Email : recruitment@cqc.org.uk