Income Collection and Support Assistant

We are recruiting an Income Collection and Support Assistant at Caerphilly County Borough Council.

Working hours: 37 hours
Contract Type: Permanent
Location: Working hours can be split between home and office depending on specific task requirements.
Team: Rents Team

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £28,598 - £31,022 and offer access to training and development opportunities.

Join our team as an Income Collection & Support Assistant, handling rent arrears for lower-level and former tenants in a fast-paced, customer-focused environment.

In addition to maintaining and collecting outstanding rent payments, you will support contract holders in fulfilling their obligations by offering guidance and assistance. It is essential to ensure that those experiencing financial challenges are informed of all available support options.

We are looking for individuals who have excellent communication skills, show initiative, demonstrate empathy towards contract holders, and can work well both independently and as part of a team.

For the role, we ask that you have:

• A level 2 qualification on the Credit and Qualifications Framework for Wales.
• Working knowledge of welfare benefits.
• Experience of dealing with conflict or challenging situations.
• A full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jonathan Morgan / Darren Morgan on 01443 811450 or email MORGAJ1@CAERPHILLY.GOV.UK / MORGADW@CAERPHILLY.GOV.UK

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.