Income Customer Service Officer

Permanent - 37.5 hours per week - Hybrid, 2 days on-site per week - Circa £39,167

We are looking for an Income Customer Service Officer to join our Income Customer Service team.

Key role responsibilities:

• Manage leasehold and Rent accounts and other housing related debts on a regular basis in line with Wandle's policies and procedures, in order to identify cases that require action.
• Negotiate repayment agreements with residents/leaseholders and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocal for Rent Possessions.
• Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, someties outside of normal working hours.
• Prepare and submit cases to the County Court for Possession hearings and attend court hearings and carry out evictions due to rent/service charge arrears.
• Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
• Work with the Homeownership, Housing and Legal teams to resolve complex cases.

What we are looking for:

• Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials.
• Knowledge of leasehold charges (service charges, ground rent)
• Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery.
• Strong communication skills, both written and verbal.

For more information on the role, please see attached Role Profile alongside our Benefits flyer.

Please access our Recruitment Pack (Home - Recruitment Pack) for more information on what it is like to work for Wandle and how our hiring process works.

Closing date: Wednesday 29th April 2026 at 11:55pm
Shortlisting: 30th April and 1st May 2026
Interviews: 8th May 2026 (Subject to change)

Please note that we are unable to sponsor Visa's and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.