Income Officer
About the job
Salary: £30,024 - £32,597 a year plus £963 essential car user allowance (Subject to Criteria)
Hours per week: 37
Contract type: Permanent
We’re excited to welcome a highly skilled professional to our team, someone who brings a deep understanding of administrative systems and processes, especially within income management or similar environments
In this role, you'll manage a range of tasks from offering complex technical advice to dealing with financial calculations and analysing performance data. Your days will involve collaborating with a diverse group of people, from customers to internal colleagues and external agencies.
You’ll be our representative at meetings, and your ability to build and maintain positive relationships will be crucial. Flexibility is key here—whether it's attending meetings or responding to emergencies, even outside of regular office hours, you’ll play a vital role in ensuring everything runs smoothly.
Please note this role does not attract sponsorship.
About you
You are an effective communicator, both in writing and verbally, and you know how to engage with a wide range of people. Your approach is always polite and non-judgmental, especially when supporting customers. You are the go-to person for offering realistic solutions to technical issues, and your ability to manage and prioritise a demanding workload is second to none. Your knowledge in housing legislation, income management, welfare reform, and supporting tenancies makes you a strong candidate for this position.
Ideally, you’re a member of the Chartered Institute of Housing or have equivalent qualifications or experience. Plus, you're committed to equality and equal opportunities, particularly within Housing Services.
You’re someone who doesn’t just meet deadlines—you thrive on them. You’re organised, self-motivated, and ready to bring your expertise to a team that values what you have to offer. We can’t wait to see how your skills and experience will contribute to our mission. Let’s make a difference together!
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £30,024 - £32,597 per year