Income Officer (RP0163)

Income Officer
(RP0163)

Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Permanent contract

With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants.

In this key role and it will be up to you to deliver a patch-based income management service that makes this part of our plan happen.The aim of the role is to recover outstanding money as efficiently as possible as well as assisting the council’s tenants who find themselves in financial difficulties.

You’ll deliver our promise of being a high quality landlord, maximising our income by providing an efficient and customer focused income recovery service responsible for collecting over £50 million in rent each year.You will manage the complete arrears recovery process for a caseload across a patch of properties taking legal action, preparing court documents, representing the council in court and carrying out evictions.

To be successful in this role you'll need:

• Experience in income management or debt recovery/collection.
• Experience of instigating and taking legal action to recover rent arrears.
• Up to date knowledge of Housing Legislation and related case law and good technical knowledge of income recovery processesExcellent customer service skills.
• A working knowledge of welfare benefits.
• To be a self-starter with a proactive approach and possess the ability to work without close supervision.
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You will be working in the heart of Hatfield town centre. We offer flexible working to achieve a good work life balance, and generous annual leave. To see all the benefits for working for Welwyn Hatfield Borough Council visit our careers website My Rewards – Careers

Our CORE values — Collaborative, Open, Responsible, Excellent—guide everything we do!

Please note that we do not provide visa sponsorship for employment in the UK.

Closing date for applications is 25 January 2026
Remote assessments will be held on 29 January 2026
Face to face Interviews will be held on 3 February 2026

Keywords:

Finance, Income, Rent, Collection, Arrears, Housing, Hybrid, Working, Hatfield, Tenants, Customers