Income Recovery Apprentice

Job Introduction

We are looking for an Income Recovery Apprentice to join our successful Revenues Team. In this role you will learn a range of transferable skills such as communication, problem solving, customer service and understanding collection of Council Income.

As an Income Recovery Apprentice, you will deal with all aspects of Income Collection including recovery of Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments.

What you’ll be doing

• Talking to residents by phone to understand why payments have been missed
• Supporting customers to find realistic and affordable payment arrangements
• Explaining council charges, and available help clearly and respectfully
• Updating customer accounts accurately and confidentially
• Working closely with colleagues to make sure residents receive fair and consistent support

• You’ll often be speaking to people who are worried or under pressure, so empathy, patience, and clear communication are key.

What we’re looking for

• A friendly and confident communicator
• Someone who enjoys helping people find solutions
• Willingness to learn and develop new skills
• Ability to stay calm and professional during challenging conversations
• Basic IT skills and attention to detail

No previous experience is required—full training and ongoing support will be provided.

In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing environment and working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme.

You will need a minimum 4 passes at GCSE’s (or equivalent) grade A-C/4 or above (including Maths and English).

This is a full time post 37 hours Mon-Fri

If you have a specific question or require further information regarding this post, please contact Louise Lynch on 0121 704 8562 or email llynch@solihull.gov.uk

Please note we do not accept CVs.

Closing Date: Sunday 28 June 2026
Shortlisting will take place w/c 29 June 2026
Interview Dates: 7 and 8 July 2026

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.