Income Team Manager

We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service.

In this role, you will:

• Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets
• Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty
• Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking
• Build strong partnerships across internal teams, statutory agencies, and external organisations to deliver a joined-up, customer-focused service

About You

We are looking for someone who can demonstrate:

• A recognised Level 4 housing management qualification (e.g. CIH Level 4) or equivalent experience, with a commitment to achieving this if not already held
• Significant experience managing income collection or arrears recovery services within a housing or public sector environment, including leading teams and driving performance
• Strong knowledge of housing income management, welfare reform, and relevant legislation affecting rent collection and tenancy sustainment
• Strong communication and collaborative skills, with the ability to work effectively in a diverse community

Our Benefits

• Competitive salary [£58,551- £61,686]
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work–life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.