Information and Records Manager

Job summary

Help shape how the Planning Inspectorate manages, protects and uses its information. As the Information and Records Manager, you will lead improvements that strengthen compliance, enhance transparency, and ensure colleagues can easily find and trust the information they need. This is an opportunity to drive meaningful change at the heart of our digital and data transformation.

We are seeking an experienced information and records management professional to develop and embed an organisation‑wide framework for managing information and records. Working closely with technical specialists and teams across the business, you will help ensure our information is well‑structured, secure, and compliant with key legislation. Your contribution will directly strengthen governance, support transparency, and improve how the organisation uses information to deliver its mission.

Job description

Key Responsibilities

• Work closely with the SharePoint Improvement Project to ensure information architecture and site provisioning align with agreed information and records management principles.

• Collaborate with Digital & Data teams, Information Owners and business areas to promote good governance, consistency and best practice.

• Identify opportunities to improve policies, systems, processes and governance across the full information and records lifecycle.

• Develop retention and disposal practices, including scoping how these will be implemented across multiple systems.

• Work with colleagues in the Planning Inspectorate’s Knowledge and Information Management (KIM) team and the Ministry of Housing, Communities and Local Government to ensure compliance with information rights legislation and the Public Records Act.

• Provide expert advice and guidance on information and records management, and support information rights casework when required.

• Engage in learning and development opportunities to strengthen your skills and support your role.

• Balance a varied workload with the support and time needed to deliver high‑quality outcomes.
  

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is being advertised at £46,689 (Senior Executive Officer Grade)

Working hours:

Standard working week is 37 hours, flexible working hours policy available

Part time and Job share at 28 hours or above, flexible working hours policy available

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers

Office Attendance

This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.

Person specification

We will assess your application against the Essential Criteria and Success Profile elements listed:

Essential

• Professional experience in Knowledge and Information Management (KIM), with strong working knowledge of effective information and records management in complex organisations.
  
  
• A demonstrable understanding of key KIM legislation, including the Public Records Act, Data Protection, Freedom of Information, Environmental Information Regulations and the Re‑use of Public Sector Information.
  
  
• Experience developing and implementing information governance policies, processes and improvement initiatives, with the ability to lead and deliver process‑improvement projects.
  
  
• A proven ability to collaborate with a wide range of stakeholders to define and deliver information management priorities.
  
  
• Proven capability in building effective relationships and presenting ideas and options confidently to diverse audiences, including senior leaders, supported by strong communication and influencing skills.
  
  
• A proven ability to manage complex workloads, work autonomously, prioritise effectively and maintain attention to detail, alongside a commitment to continuous professional development.
  
  

Desirable

• Qualifications in information and records management.

• Data Protection and/or Freedom of Information practitioner qualifications.

• Experience developing and implementing information governance requirements for systems, particularly Microsoft products such as SharePoint and Teams.
  
  

For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Working Together
• Changing and Improving
• Delivering at Pace

Benefits

Alongside your salary of £46,689, Planning Inspectorate contributes £13,525 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.

• A working culture which encourages inclusion and diversity.

• 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.

• Generous family friendly policies.

• Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application

Complete the online application form on Civil Service Jobs which requires the following information:

• A CV: The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.
  
  
• A Personal Statement (1000 words max):The personal statement lets you explain why you're a good fit for the job in more detail. Use it to show how you meet the essential criteria listed in our advert and connect your answers to the Success Profile elements we're looking for

If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application.

• A KIM professional, or someone with deep working knowledge of effective information and records management in a complex organisation.
  
  

All shortlisted candidates will be advised of the outcome shortly afterwards.

Interview

If you are shortlisted, you will:

• Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role

• Interviews will be a blend of behaviour and experience questions

• Need to prepare and deliver a presentation
  
  

Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.

Other Information

Shortlist Date: by 2 March 2026

Interview Date: 10-16 March 2026

Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.

Reserve list

A reserve list may be held for a period of 6 months from which further appointments can be made.

Future Matches

Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.

Merit list order

We appoint in merit list order, starting with any permanent appointments followed by any fixed term appointments.

We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.

ID and Documents

If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.

We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person.

Visa Sponsorship

The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.

Disability Confident Interview scheme/Reasonable Adjustments

The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see Reasonable Adjustments , Civil Service Careers.

Security Check

In addition to the BPSS, the level of security clearance required for this role is Security Check (SC) and the process can take a number of weeks to complete. For more details of vetting levels and requirements please refer to the Cabinet Office HMG Personnel Security Controls.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Eleanor Shipley
• Email : PINS.Recruitment@planninginspectorate.gov.uk

Recruitment team

• Email : PINS.Recruitment@planninginspectorate.gov.uk

Further information

If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).

If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).

If you are still not satisfied with the response you receive from the Planning Inspectorate, you can contact the Office of the Civil Service Commission. https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

Attachments

EVP(Great_Place_To_Work) Opens in new window (pdf, 534kB)