Information Officer

The Supreme Court of the United Kingdom

London SW1P 3BD, UK

On-Site

Expires: Expiring in less than 2 weeks

Communications

Full time

£26,417 - £33,408 per year

Job summary

The Supreme Court (UKSC) is the United Kingdom’s highest court of appeal. It hears appeals on arguable points of law of general public importance, concentrating on cases of the greatest significance. The UKSC is the final court of appeal for all United Kingdom civil cases, and criminal cases from England, Wales and Northern Ireland and (in certain cases) Scotland. The Court plays an important role in the development of UK law. The impact of UKSC decisions extends far beyond the parties involved in any given case, helping to shape our society. Its judgments directly affect everyday lives both in the UK and overseas through the work of the Judicial Committee of the Privy Council (JCPC).

The UKSC is a small non-ministerial department. The vision of the Court is to be world leading and the staff (known as the administration) support the Supreme Court Justices to deliver the highest quality judgments in a unique and high-profile location in Parliament Square, which is open to the public. We are a values driven organisation which puts our users at the heart of everything we do.

We welcome a large number of visitors to the Court each year – members of the legal professions, people working in legal systems abroad, students from schools, colleges and universities, tour groups, and members of the general public – all of whom are welcome to drop in at any time when the building is open. As an Information Officer the postholder will have a key role in making any visit a great and interesting one.

Job description

Information Officers are a vital part of the Communications Team, working to educate the public on the work of the Court and ensure that we deliver the best quality of visitor experience to all. Information Officers aim to provide an exceptional experience and standard of service to every visitor, encouraging active engagement in the work of the UKSC.

As an Information Officer you will be warm and friendly, interested in the work of the UKSC and keen to share your knowledge and interest with our visitors. You will play an important part in shaping the visitor experience and the education programmes we offer. You will also have the opportunity to develop your skills in communications and to enhance our exhibition.

There are a number of aspects to the Information Officer role. The post holder will be part of a small front-of-house reception team providing a proactive, friendly and professional welcome to all visitors to the Court, greeting hundreds of members of the public from the reception desk. The team also operates the switchboard and responds to enquiries and information requests. A professional approach is essential as the team acts as the first and only point of contact for a high proportion of Court users and visitors.

The post holder will also host guided tours around the Grade II* listed building, supporting groups of up to thirty visitors at a time from schools, colleges and universities as well guiding the wider public as they explore the Court’s unique legal and constitutional position, its architectural features and artwork. Full training will be provided to the successful applicant.

The post holder will also support the Court’s Education and Visitor Services Manager with the day-to-day management of the Court’s exhibition and will help to design and create new educational activities and content. The Information Officers supports the wider Communications Team through the promotion of events, the creation of newsletters, and the delivery of outreach programmes as well as supporting the organisation of private event hires and international events in the Court’s spaces.

The role requires the holder to be based at the Court during normal office hours (usually between 9am – 5.00pm). This job may require occasional early (8am) and late (7.30pm) out of hours working but this is exceptional and plenty of notice would be given.

Person specification

Key responsibilities

Staff the reception desk and provide a warm welcome to all Court users and visitors, dealing with enquiries in a friendly and professional manner.
Provide administrative support to the Communications Team which includes maintenance of accurate diaries (for example, public tour schedules) and compile visitor statistics and other data for administrative reports.
Welcome schools, colleges and other groups, ensuring that positive relationships are built, thus contributing to the quality and sustainability of the Learning Programme.
Arrange and conduct engaging guided tours of the Court building to a range of audiences.
Deliver education activities including the University Moot programme (mock hearings with law students), Debate Days, and the Ask a Justice programme.
Work with the Education and Visitor Services Manager to develop the Court’s educational and outreach work and resources, with particular responsibility for building relationships with a wider range of Higher Education Institutions.
Contribute to the organisation of private event hires of the Court’s spaces. Taking clients on site visits; booking in and administrating events and liaising with other teams.
Respond promptly to enquiries and information requests by telephone, via the Court’s online enquiries system and in person with a particular focus on coordinating information from colleagues to facilitate replies to Freedom of Information Requests, Subject Access Requests and Complaints.
Contribute to the Court’s work on Diversity, Inclusion and Belonging through the delivery of SEND, BSL and other accessible programmes.
Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Criteria:

1. Excellent communication skills, with fluent spoken English and a high standard of written English.
2. Experience working with the public or in a customer-facing role, with the ability to maintain patience and empathy even when working under pressure.
3. A pleasant, friendly manner and the ability to communicate confidently and engagingly with a broad range of people including colleagues, Supreme Court Justices and members of the public.
4. The ability to deliver tours or speak to large groups of people (20+) with confidence and clarity.
5. The ability to work effectively as part of a team and to establish good professional relationships with internal and external stakeholders to achieve shared goals.
6. Strong administrative and IT skills.

Desirable Criteria:

Please note that the following criteria are not essential. They are included here to help candidates tailor their application. These attributes would simply be an advantage in the role.

1. Experience of planning and delivering educational activities (e.g. workshops), achieving specified learning outcomes.

2. An understanding or interest of the UK’s legal systems and constitutional set up.

3. Experience of using electronic systems to manage customer relationships or customer service experience

4. Interest in online communications with the ability to apply web best practice standards to content, and a sound understanding of how to use social media in a professional environment.

5. Foreign language skills are useful in this role.

6. Experience delivering tours or teaching

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace
Working Together
Communicating and Influencing

Benefits

Alongside your salary of £26,417, The Supreme Court of the United Kingdom contributes £7,653 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

23 days annual leave rising to 25 days after 1 year and 30 days after 5 years’ service plus 2.5 Public and Privilege days per year (pro rata for part-time and job-share appointments).
On-site café.
Learning and development tailored to your role
Reward Gateway (Edenred) employee benefits
Benenden Healthcare corporate membership
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Applications are via CV and a separate Supporting Statement (to be no longer than 1000 words) to be sent to comms-recruitment@supremecourt.uk

Please ensure your supporting statement covers why you wish to apply for this post and the relevance of your experience/education, as well as addressing the Success Profile behaviours. Please note that if either the CV or Statement are not provided as part of your application, the panel will only consider the information submitted.
The closing date for applications is midnight on 9th March 2026.

Applicants are welcome to visit the UK Supreme Court for a visit as a member of the public. We are open Monday-Friday 9.30am - 4.30pm last admission.

Interviews are likely to take place week commencing 23rd March 2026 in person at the UK Supreme Court building. Shortlisted candidates will be asked to give a 5-minute presentation on the UK Supreme Court.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. Please provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should: Contact our HR Team via recruitment@supremecourt.uk as soon as possible and before the closing date to discuss your needs and tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Inclusion and Accessibility

We are proud to be an inclusive, equal opportunities employer and Disability Confident Committed we are committed to ensuring that all candidates are treated fairly throughout the recruitment process.

In order to monitor the effectiveness of the UK Supreme Court’s Diversity & Inclusion strategy, the UKSC require certain personal details about you on submission of your application. Please note that this will be treated in confidence and will not impact your application. You will be asked to complete an D&I survey asking for permission to share this data with the UKSC HR Team to be used for statistical/monitoring purposes only, refusal of consent to share the information will not impact your application.

If you are experiencing accessibility problems with any attachments on this advert, please contact recruitment@supremecourt.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Comms Recruitment Team
Email : comms-recruitment@supremecourt.uk

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Salary range

£26,417 - £33,408 per year