Inquiries and Reviews Delivery Officer

Job summary

Can you organise complex work, keep accurate records and help a busy team deliver high-quality outputs at pace?

Are you a proactive problem-solver who enjoys building relationships and adapting as priorities evolve?

If so, we’d love to hear from you!

This is a fantastic opportunity to join the Public Bodies Centre of Excellence Directorate, which supports excellent governance and oversight across the Department for Transport and its public bodies. The Inquiries and Reviews Division leads DfT’s response to the Covid-19 Inquiry, tracks learning from wider inquiries and reviews, and supports key priorities across the Directorate. You will work with senior leaders, policy, sponsorship, digital, commercial and HR colleagues, external stakeholders and public bodies. The role offers broad exposure and the opportunity to develop skills in governance, stakeholder engagement and project delivery.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service up to a maximum of 30 days, plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Find out more about working for DfT Central: DfT Central careers

Job description

You will support the Inquiries and Reviews Division to organise and progress a varied programme of work. Working across the Public Bodies Centre of Excellence Directorate, you will provide secretariat, briefing, governance and project support, manage correspondence and records, and build effective relationships with stakeholders. You will need to be organised, adaptable and comfortable delivering high-quality work at pace as priorities change.

Your responsibilities will include, but aren’t limited to:

• Organising and providing secretariat support for meetings, working groups and stakeholder events, ensuring agendas, minutes and actions are managed effectively.
• Preparing briefing notes, drafting responses and contributing to wider advice on Public Bodies Centre of Excellence policy areas.
• Maintaining project plans, risk and action logs, governance documentation and progress reporting.
• Managing correspondence and shared inboxes, maintaining accurate records and supporting programme management office functions.
• Building and maintaining effective relationships with stakeholders across government, public bodies and external organisations.
• Undertaking additional tasks and projects to support delivery of departmental objectives.
• Working flexibly across the Directorate to provide resilience, develop new skills and take on responsibilities as business needs evolve.

Colleagues are expected to work with a degree of flexibility, meaning responsibilities may change to support priority delivery.

Person specification

To be successful in this role you will need to have the following experience:

• Excellent organisation and attention to detail, with the ability to manage multiple workstreams, track decisions and actions, and deliver high-quality outputs at pace.
• Ability to proactively solve problems, using a wide range of skills and approaches to reach workable solutions.
• Ability to build effective working relationships and collaborate across a wide range of stakeholders.
• Strong communication skills, with the ability to deliver clear and succinct written and verbal briefings for a wide range of stakeholders.
• Ability to adapt to new work and priorities, with a positive and proactive approach to taking on a varied range of work across the Directorate.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Benefits

Alongside your salary of £35,663, Department for Transport contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service up to a maximum of 30 days.
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2 and apprenticeships.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Our selection process ensures a comprehensive assessment of each applicant’s skills, experience and potential fit within our organisation.

The selection process for this role will be:

• Stage 1: Sift of CV, behaviour and personal statement
• Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile element:

Behaviours – you will be asked to provide a 250-word statement on the following behaviour: Delivering at Pace

Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your experience of the following:

• Excellent organisation and attention to detail, with the ability to manage multiple workstreams, track decisions and actions, and deliver high-quality outputs at pace.
• Ability to proactively solve problems, using a wide range of skills and approaches to reach workable solutions.
• Ability to build effective working relationships and collaborate across a wide range of stakeholders.
• Strong communication skills, with the ability to deliver clear and succinct written and verbal briefings for a wide range of stakeholders.
• Ability to adapt to new work and priorities, with a positive and proactive approach to taking on a varied range of work across the Directorate.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour Delivering at Pace. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

The sift will take place w/c 21/10/2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours - Working Together; Delivering at Pace; Managing a Quality Service; Communicating and Influencing.
• Experience

The interview will be during w/c 02/11/2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit theHow We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

• Hate speech or discriminatory behaviour
• Threats or acts of violence
• Illegal activity or substance misuse
• Sexually explicit material
• Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle - it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Vetting

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Rebecca Carpenter
• Email : rebecca.carpenter@dft.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at https://civilservicecommission.independent.gov.uk

Attachments

16205 Role Profile Opens in new window (pdf, 201kB)