Insurance Officer/Claims Handler

Insurance Officer/Claims Handler

£37,068 - £40,755 per annum

About the role

Another great opportunity has arisen to join the Newham Council Insurance Team as an Insurance Officer/Claims Handler, based at Newham Dockside with home-working capabilities. If you are:

• Able to process information logically
• A good learner and well organised in your work
• Keen to achieve results and not settle for status quo
• Able to work well in a team but also on your own initiative

Then you can be a part of this dynamic team.

You will be an integral member of the team responsible for the Council's insurance matters. You will support the Head of Insurance & PFI Contracts by providing a proactive and efficient service to officers and customers by undertaking a range of insurance technical and administrative duties. This is a busy and challenging role with a range of duties, making every day different. We are committed to providing full training to support your development. You will be involved in the day-to-day insurance tasks which will include:

• processing claims, analysing investigations, assisting with settlement decisions, and processing payments

• responding to queries in writing and verbally (mainly email and telephone), providing good customer service

• planning, prioritising, and sharing the team workloads

• performing other transactional and ad-hoc tasks

You will need

• an ability to maintain accurate records with a high level of attention to detail

• experience of working with IT software, including Microsoft Office applications (Outlook, Word, and Excel) or similar.

• good customer service. Being professional and polite when dealing with customers, by telephone or in writing, and able to remain calm in difficult situations

• an understanding of confidentiality and data protection requirements in the workplace. The Insurance team is part of the wider Finance Function. The team is responsible for delivering the Council's comprehensive insurance programme. Teamwork is key to the delivery of the function and the ethos of continuous improvement is underpinned by commitment to career development.

We reserve the right to close the job advert early, if we receive a high number of applications.

Please view JD here

Closing Date: 18th July 2025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your CV and supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.