Intalink EP Project Officer

Job Title: Intalink EP Project Officer
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Hertfordshire
Contract Type: Permanent
Directorate: Growth & Environment

About the team

As an Intalink Enhanced Partnership Project Officer, you will play an essential part in delivering and developing the Intalink Enhanced Partnership within the Integrated Passenger Transport Unit. Working at the heart of a dynamic and forward‑thinking team, you will support the coordination and management of multiple partnership projects, covering the Intalink Plan and Scheme, ticketing initiatives, and communications activities.

Collaborating closely with Service Delivery Leads and a wide range of stakeholders, you will take ownership of technical tasks, consultations, and project support that directly influence how the Partnership performs and evolves. Your work will help drive forward the ambitions of the Partnership, ensuring services meet the needs of passengers and reflect the ongoing goals of improving accessibility, reliability, and integration across the transport network.

About the role

Project Management: To provide support to team leaders in various projects within the partnership. To help prepare project documentation and project plans. Monitor and report progress against KPI’s within the Intalink Enhanced Partnership Plan and Scheme and Bus Service Improvement Plan

Communication & Building Relationships: Develop and maintain effective working relationships with internal and external partners and stakeholders and provide support to communications activity relating to the partnership and bus service improvement plan

Research & Reporting: Undertake research utilising new technology and using project management tools available. Analyse information and data, produce reports and highlighting relevant issues and concerns which relate to the needs of the partnership. Compiling strategic documents for briefing members / panel papers

Monitor & Review: Support and contribute to cross service projects and county council priorities. Ensure the right measurements are in place, monitor, review and evaluate progress throughout the project.

About you

The candidate will need to be degree qualified in relevant subject plus number of years' experience in a similar role OR significant vocational experience, demonstrating development through involvement in a series of progressively demanding relevant roles.

Along with the following essential criteria:

• Project management skills and the ability to simultaneously work on a number of different projects working to agreed timescales
• Detailed understanding of public transport and bus partnerships
• Demonstrates effective organisational skills and prioritises activities to meet tight deadlines
• Working with a number of stakeholders
• Undertakes research and analysis using best practice and delivers appropriate solutions and recommendations
• Clear decisive and persuasive communication skills both written and verbal demonstrating an ability to present thoughts and ideas to a variety of audiences
• Demonstrated high quality written reporting and verbal communications skills with accurate English spelling and grammar
• Excellent inter-personal and team working skills
• Self-motivation and ability to pro-actively manage own workload

Please ensure your covering letter clearly addresses all of the essential criteria for the role. If any relevant experience or evidence is not fully explained or visible in your CV, please use your covering letter to provide additional detail to demonstrate how you meet the required criteria.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM10 job profile. Please locate this via:

Job profiles - Community services

To hear more about this opportunity please contact leanne.melvill@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 5th March 2026

Benefits of working for us

This is a role filled with purposeful challenge. You’ll tackle complex transport issues, work across competing priorities, and be trusted to support the delivery of impactful projects. From shaping customer‑facing initiatives to improving how services operate behind the scenes, your contributions will be both visible and meaningful.

Whether you aspire to grow into senior project roles, transport strategy, partnership management, or wider public sector leadership, this position offers an excellent next step. You will build skills in project management, stakeholder liaison, communications, consultation processes, and the technical elements of modern bus operations—experience that is highly transferable and valued across the transport and public service sectors

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.