Integrated Advice Officer

• 2026-01_Integrated_Advice_Officer

Please apply online via the link provided.

Please note, we do not accept CVs. We only accept fully completed application forms

Are you looking for a career and not just ‘another job’? Perhaps one where you can make a real difference? Are you someone who is great with people predominately on the phone or occasionally face to face?

We currently have a full time vacancy available for an Integrated Advice Officer to work within the adult social care function of the Single Point of Access. The Single Point of Access (SPA) is a team of staff from different professional backgrounds (including Nurses, Social Workers, Occupational Therapists, Mental Health Practitioners, Integrated Advice Officers and A3 Assessors).

As an Integrated Advice Officer working within the SPA for adult health and social care, you will be part of a team that works a 4 week rolling rota covering 7 days a week, 365 days a year between the hours of 7am – 11pm. You will primarily be the first point of contact for members of the public, other professionals and agencies wishing to access adult social care services.

Your role will be to take referrals and provide professional advice and guidance around, wellbeing, and adult social care. You will make decisions about the most appropriate response required which will include diverting callers to other services or resolving the issue yourself. This role will also include the taking of adult safeguarding, occupational and physiotherapy referrals, and progressing these to the appropriate professional.

You will be provided with an intensive on-boarding period, which will initially include a mentor for day to day support and guidance. You will also have access to focus’ extensive training opportunities, which will enable you to understand, develop and adhere to relevant Adult Social Care legislation.

If you are a highly motivated, people focused person that can remain calm under pressure then this could be the role for you. This is not a call centre job and we are confident that it will prove to be an excellent career choice for applicants.

Ideally you will have a background in customer care or health and social care but, for the right person, training will be provided.

Please note that during your on-boarding period (approximately 6-8 weeks), you will be required to work during normal office hours which will be between the hours of 8.00 am and 6.00 pm, Monday to Friday, to provide you with full and detailed training. Upon completion of your on-boarding, you will commence your designated shifts.

To apply, please visit www.focusadultsocialwork.co.uk.

For more information about this role please contact Gemma Keetley on 0300 330 2801 , Rhianne Campbell 0300 330 2804 or Chelsea Higgins on 0300 330 2829

We regret we cannot accept a CV as an application.

CLOSING DATE: 9 February 2026 at 23:59

TESTING & INTERVIEW DATE: Monday 23 February 2026