Integrated Brokerage Quality Assurance Officer

Lambeth Agency Workers- Click here to apply

Integrated Brokerage Quality Assurance Officer REF:

Hybrid Working

PO2 Grade: £43,542 pa rising in annual increments to £46,437 inc LW.

1 x Full Time- Permanent

1 x Part time- 17.5 hours per week working Wednesday 1.30pm-5pm and Thursday to Friday 9am –5pm- Permanent

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team and Role:

The post will offer line management support to 2 or 3 Brokerage and will promote and oversee the development of brokerage assurance and quality systems to drive continuous service improvement.

To undertake the line management and supervision of staff

To manage and oversee the day-to-day delivery of a brokerage service, delivering value for money. To promote and oversee the development of brokerage assurance and quality systems to drive continuous service improvement. To undertake the line management and supervision of staff.

The brokerage team plays an important role in the work that is done in Adult Social care in terms of commissioning support to enable our residents to continue living at home in the community or if they need to move onto long term care provision. The brokerage works hand in hand with our care management teams to provide support for the residents of Lambeth.

You will need to have excellent communication skills along with good IT skills, and an experienced manager and used to working in a fast-paced team.

‘We especially encourage applications from people from the Black, Asian and Multiethnic communities and while the role is open to all applicants, Lambeth will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from underrepresented groups where there is a choice between two candidates of equal merit.’

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Contact Information:

For an informal discussion about the role, please contact Debbie Brown at dabrown@lambeth.gov.uk

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 10 August 2025.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.

• Trade Union Membership.

How to Apply:

If you're interest in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV and personal statement.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.