Intensive Dementia Outreach Worker

Job Description

Organisation: London Borough of Waltham Forest

Salary: SC4£30,288 - £32,070

Contract Type: Full time/Permanent

Working hours per week: 36

Number of vacancies: 2 x

Application Deadline: 08/05/2026

Proposed Interview Date: Tuesday 13th May

Reference: 2089

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

As an Intensive Dementia Outreach Worker, you will deliver person‑centred, dementia‑specialist support to people with complex needs and behaviour that may challenge. Working in partnership with carers and professionals, you will help individuals maintain dignity, choice and control during group sessions and home visits. You will provide practical and emotional support, manage risk positively, and contribute to outcome‑focused support plans that enable people to live the life that matters to them.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Deliver high‑quality, person‑centred dementia support in line with individual support plans
• Provide intimate personal care where required, ensuring dignity, safety and wellbeing
• Support people with complex needs and behaviour that may challenge, using planned and consistent approaches
• Work collaboratively with carers, empowering them to sustain their caring role
• Monitor progress against outcomes, identify risks, and take timely, appropriate action
• Liaise with health, social care and voluntary sector partners to ensure coordinated support
• Record work accurately using council systems and contribute to service reviews
• Actively promote safeguarding, equality, diversity and inclusion in all aspects of practice

Qualifications and Requirements:

Essential Requirements

Experience and Knowledge

• Experience supporting adults with dementia and a range of complex support needs, including behaviour that may challenge.
• Sound understanding of person‑centred, outcome‑focused practice that promotes independence, choice and control.
• Knowledge of safeguarding responsibilities, relevant legislation and best practice when working with vulnerable adults.
• Experience working in partnership with carers, families and professionals across health, social care and community services.
• Understanding of risk assessment, positive risk‑taking and shared risk management.

Skills and Abilities

• Ability to build trusting, professional relationships with people with dementia and their carers.
• Strong verbal and written communication skills.
• Ability to respond appropriately to challenging behaviour and complex situations.
• Ability to work effectively independently and as part of a team.
• IT literacy, including use of Microsoft applications and electronic care‑recording systems.
• Ability to maintain accurate, timely and confidential records.

Personal and Professional Requirements

• Commitment to safeguarding, dignity, respect and person‑centred values.
• Commitment to equality, diversity and inclusion.
• Willingness to work flexibly, including evenings and weekends.
• Ability and willingness to travel across the borough.
• Enhanced DBS clearance (or willingness to obtain).

Qualifications and Training

• Relevant qualification in health, social care or a related field.
• Completion of, or significant progress towards, Dementia Core Skills Framework (Tier 1 or 2) subjects,

Desirable Requirements

Experience

• Experience providing intensive or outreach‑based community support to people with dementia.
• Experience delivering intimate personal care in a community setting.
• Experience working within a local authority or NHS‑commissioned service.

Additional

• Full UK driving licence and access to a vehicle.

Terms and conditions:

The below terms and conditions apply to this role:

• Satisfactory employment references;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with vulnerable adults;
• Satisfactory Enhanced DBS with the Barred List for Working with Adults check;

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Matthew Mint (Dementia and Provider Services Development Manager) at Matthew.Mint@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.