Internal Change Communications Adviser

Job summary

Internal Change Communications Adviser

£51000 per annum

Bedford

10-month FTC

Hybrid Working

Join us at the Money and Pensions Service (MaPS) as an Internal Change Communications Adviser. This role offers you the chance to make a significant impact by shaping and delivering clear, engaging communications that help colleagues understand, embrace, and navigate organisational change. You’ll play a key role in ensuring that change initiatives are communicated effectively, fostering transparency, trust, and alignment across the organisation.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

Role Overview

The Internal Change Communications Adviser will report directly to Head of Corporate Affairs. In this role, you will be responsible for:

Key Responsibilities:

• Internal Change Communications Development and Delivery
  Drive the creation and delivery of clear, engaging communications that support organisational change initiatives.
• Content Creation and Storytelling
  Collaborate across the organisation to proactively source, craft, and edit compelling content and stories that illustrate the organisation’s change journey, reinforce our vision and purpose, and spotlight staff contributions to key change programmes.
• Expert Guidance
  Provide advice to colleagues on developing accessible and inclusive content that fosters a sense of community, shared purpose, and clearly articulates organisational values during periods of transition.
• Project Leadership
  Lead and deliver projects aimed at enhancing internal communications by engaging diverse stakeholders and ensuring processes are in place to create up-to-date, relevant content that supports change initiatives.
• Cross-Team Collaboration
  Partner with teams across the organisation, including People and Culture and Technology and Change, to strengthen two-way communications and collaboration, particularly supporting staff engagement and feedback in a hybrid working environment during change.
• Multi-Channel Communication
  Create targeted content for internal audiences across multiple channels—including the intranet, virtual briefings, in-person events, leadership cascades, and the weekly e-bulletin—that explains change initiatives and highlights progress and impact.
• Monitoring and Evaluation
  Monitor and evaluate the effectiveness of change-related communications by collecting feedback and impact data, using insights to continuously improve messaging and channel strategy

Person specification

Role Overview

The Internal Change Communications Adviser will report directly to Head of Corporate Affairs. In this role, you will be responsible for:

Key Responsibilities:

• Internal Change Communications Development and Delivery
  Drive the creation and delivery of clear, engaging communications that support organisational change initiatives.
• Content Creation and Storytelling
  Collaborate across the organisation to proactively source, craft, and edit compelling content and stories that illustrate the organisation’s change journey, reinforce our vision and purpose, and spotlight staff contributions to key change programmes.
• Expert Guidance
  Provide advice to colleagues on developing accessible and inclusive content that fosters a sense of community, shared purpose, and clearly articulates organisational values during periods of transition.
• Project Leadership
  Lead and deliver projects aimed at enhancing internal communications by engaging diverse stakeholders and ensuring processes are in place to create up-to-date, relevant content that supports change initiatives.
• Cross-Team Collaboration
  Partner with teams across the organisation, including People and Culture and Technology and Change, to strengthen two-way communications and collaboration, particularly supporting staff engagement and feedback in a hybrid working environment during change.
• Multi-Channel Communication
  Create targeted content for internal audiences across multiple channels—including the intranet, virtual briefings, in-person events, leadership cascades, and the weekly e-bulletin—that explains change initiatives and highlights progress and impact.
• Monitoring and Evaluation
  Monitor and evaluate the effectiveness of change-related communications by collecting feedback and impact data, using insights to continuously improve messaging and channel strategy

Benefits

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01180

Close Date: 01/07/26

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nick Heron
• Email : nicholas.heron@maps.org.uk

Recruitment team

• Email : nicholas.heron@maps.org.uk