Internal Communications Content Manager

Job summary

Are you an experienced communicator? We are looking for someone with experience and drive to play a key role in our Channels and Content team.

We are looking for someone who can help us to deliver effective internal communications to over 5000 colleagues spread across the country.

ONS is transforming to provide a helpful, professional, innovative, capable and efficient service to society. The Communications and Digital Publishing Division (CDP) plays a key role in managing the internal and external environment to support this transformation and the delivery of our strategy.

The Internal Communication team is part of CDP and plays a critical role in engaging colleagues across the organisation by building awareness and understanding of a clear transformation narrative, unifying delivery around our strategy, and motivating and building pride in the ONS.

Job description

Role Responsibilities:

The Content Manager will be responsible for creating high quality content and ensuring that key corporate messages are communicated in a clear open way across our main channels.

The role of the Content Manager will be to produce quality content for ONS’s internal channels that ensures that the organisation's key messages reach and are understood by all audiences across the organisation. A key part will be to support and promote colleague voice across our channels and help build a sense of collaboration and pride in our work and organisation.

The Content Manager will also take an active role in supporting the development of the content approach for the new intranet.

Person specification

Essential criteria:

• Experience in devising and implementing communication content that supports and aligns with our mission and strategic objectives.
• Evidence of providing editorial advice to teams and individuals across the office to support colleague voice.
• Experience of implementing communications best practice across the organisation to ensure consistency of approach and best use of channels.
• Awareness of the external environment in which ONS operates and able to ensure issues are flagged and communicated to the organisation where appropriate.
• Proven ability to provide creative ideas that will help improve the reach of internal communications and build engagement with our core narrative.
• Experience of managing content across a range of channels, including the intranet and Viva Engage, and the ability to advise colleagues on best practice when using our channels.

Qualifications

A relevant qualification in Communications, PR, Marketing or Journalism, or relevant experience in one of these fields.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Implementation - https://www.communications.gov.uk/publications/competency-framework/#Co…

Benefits

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

Application Process

Number of Stages: 2-stage process

Stage 1: Application

Stage 2: Interview

Stage 1 – Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1250, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

Stage 2 – Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours and technical skills listed in the job advert.

A written exercise will be required at interview. Further information will be provided to shortlisted candidates on the day of their interview. This exercise will assess candidates against the Technical Skill 'Implementation'.

Interviews will be held online via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

The Sift will be conducted from 7th July

Interviews will be conducted - w/c 20th July

Dates are subject to change.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Adam Wheeler
• Email : scs.recruitment@ons.gov.uk

Recruitment team

• Email : scs.recruitment@ons.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact recruitment.complaints@ons.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Attachments

2721 Advert 1B Permanent - ONS National v1-00 Opens in new window (pdf, 83kB)