Internal Communications Manager

Job summary

We are MHCLG

This is an exciting opportunity for a creative, strategic and proactive internal campaign manager in the Ministry of Housing Communities and Local Government communications directorate.
This role is a chance to make a real impact during a pivotal period, with a focus on launching and communicating high-profile strategies and the business plan.
You will create innovative, engaging and lively ‘campaign’ content - especially digital and video - that brings our story to life, provide strategic communications advice, and collaborate closely with senior management and MHCLG Communication teams.
You will be experienced in creating impactful and modern digital communications content strategies and plans. You will also have hands on experience of helping to promote staff and team stories, including devising, producing and editing outstanding video content.

Job description

• Develop, originate and deliver (at pace) engaging and creative content for a variety of channels – using the latest creative and digital techniques including video, podcasts, live steams
• Working confidently with communications colleagues, spotting opportunities and creating connections to help to our story to colleagues
• Manage high profile face to face and online events, such as MHCLG Live
• Advice on communications to policy and operational teams looking to maximise engagement on key departmental issues
• Lead communications activities that align with business objectives, ensuring quality and innovation across your portfolio.
• Build and maintain strong relationships with stakeholders, becoming a trusted advisor for internal communications and engagement strategies.
• Support to deliver priority projects that support the launch and implementation of new corporate and business strategies.
• Maintain and improve internal communications products using evaluation techniques
• Understanding of the latest communications techniques including AI

Person specification

• Excellent written and verbal communication skills, with the ability to originate and develop compelling and inspiring written, visual and video content (at pace)
• Confidence using a range of channels to engage and inspire colleagues effectively
• Strong interpersonal skills - working with and getting the best from a range of colleagues
• Evidence of building and developing relationships at all levels of the organisation.
• Good organisational and planning abilities, with attention to detail and the capacity to manage multiple priorities under pressure.
• Strong project management skills
• Planning and delivering successful content strategies - using a range of hooks to enhance relevance and engagement
• Significant experience of using evaluation and data to inform and improve communications products

Benefits

Alongside your salary of £39,791, Ministry of Housing, Communities and Local Government contributes £11,527 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Staff Benefits Scheme, Childcare Vouchers, and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection

The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Please submit a CV and a covering letter of no more than one page.
Your covering letter should explain:

A. Why you are interested in the role and what attracts you to working in internal communications.

B. How your skills, knowledge and experience meet the essential criteria outlined in the job description.

C. Examples of communications activity you have delivered that demonstrate your ability to develop and implement effective communication strategies, engage diverse audiences and evaluate impact. We encourage candidates to provide specific examples that demonstrate the outcomes they achieved and the contribution they made.

Stage 2: Interview

• Behaviours: Communicating and Influencing, Working Together, Delivering at Pace.

• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.

Candidates will be asked to prepare a 5-minute presentation, further details will be provided on invitation to interview.

Sift and Interview Dates

Sifting is envisaged to take place starting 13/07/2026.

Interviews are currently being held remotely via videocall. This could be subject to change.

Disability Confident Scheme (DCS)

We are a Disability Confident employer.

We apply a fair and proportionate interview process for all candidates. In line with our commitment to the Disability Confident Scheme (DCS), we aim to progress candidates who apply under the Disability Confident Scheme and meet the required minimum selection criteria.

However, where high application volumes are received, progression to interview may be limited to those who best meet the role criteria. In these circumstances, the benchmark required to proceed to interview may be raised for all candidates.

How We Recruit

Find out more about our recruitment processes here.

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

How to Apply

Find out everything you need to know before applying here.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Internal Fraud Database

• Appeals and Complaints

• Fixed Term Appointments for:

• External Candidates

• Existing Civil Servants (Including Loans)

• Secondments

• MHCLG employees

Security Clearance Requirements

London Office: + CTC

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Max Howard
• Email : Max.Howard@communities.gov.uk

Recruitment team

• Email : recruitment@communities.gov.uk

Further information

If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:

a procedural irregularity

an infringement of the Civil Service equal opportunities policy

exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.

It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at recruitment@communities.gov.uk.

If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk