Internal Engagement Associate

Job summary

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

We have an opportunity for an Internal Engagement Associate to join our Communications and Engagement Team within The Office of the Chief Executive Directorate.

The water sector is entering a new chapter. Following the Independent Water Commission’s Final Report and subsequent White Paper - 'New Vision for Water', the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.

Ofwat is working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

You can find out more about why you should join Ofwat, our strategy, values and our framework for success in the attached Information for Candidates Pack.

Job description

We have an exciting opportunity for an Internal Engagement Associate to join our team. You’ll be a key member of the internal engagement team, delivering our internal comms and engagement strategy that continues to engage Ofwat colleagues positively during a period of uncertainty. You will play a key role in maintaining our internal engagement channels, including the delivery of internal and cross-regulator events, ensuring they remain effective, engaging and well attended by staff. As part of the role, you will provide essential logistical and administrative support across a busy portfolio of activity, requiring strong organisational skills and the ability to manage multiple tasks at pace. This is an exciting role that offers a varied and dynamic workload, where no two days will be the same.

Key deliverables:

Internal engagement at Ofwat is growing and evolving into a professional and impactful function. As our new Internal Engagement associate, you will work with the team and key internal stakeholders to:

• Support the delivery of the integrated internal engagement strategy, helping our people feel connected to our vision, mission and organisational
• Deliver high quality communications across our range of internal
• Assist in delivering an internal events programme that enables two-way communication, brings in external perspectives, and reflects our
• Build and maintain positive relationships with key stakeholders across Ofwat, to drive forward initiatives that support our people, including around health and wellbeing and EDI.
• Support communications for the transition, helping colleagues understand and engage with the story behind it.
• Live and champion our SAILOR values, role model positive behaviours and support a positive, collaborative and inclusive culture.
• Work collaboratively with the wider Communications & Engagement team to ensure internal activity is considered and aligns with and strengthens broader organisational priorities.
• Support a culture of continuous improvement by evaluating engagement activity and applying lessons learned to future activity.
• Assist with managing a busy portfolio of internal engagement activity, including the team inbox, team coordination, and the logistical and administrative support as required.
• Provide additional support across the Communications function and contribute to projects as required.

Person specification

To be successful in this role you will need the below essential attributes, experience, skills and knowledge:

Experience, skills and knowledge

1. Lead Criterion 1: Experience in supporting the delivery of internal engagement strategies and working to maximise the impact of internal communications
2. Lead Criterion 2: Strong communication skills; oral, written and presentation, with the ability to write accurately, clearly and concisely, and use a range of channels; online, in-person and events, to engage a diverse internal
3. Experience of working collaboratively to deliver results, both within comms teams and across wider organisations.
4. Experience of creating and publishing intranet content using SharePoint; and using Office 365 tools such as Viva Engage, and digital engagement tools including Slido.
5. Experience in assisting with the evaluation and reporting of communications activity, understanding the importance of insight and evaluation as the key to continuous improvement.
6. The ability to deliver at pace, often through uncertainty, managing competing deadlines to prioritise and deliver effectively to deadlines.

Attributes

7. You deliver outcomes.
8. You promote collaboration.
9. You create clarity.

Attributes as per Ofwat's Framework for Success for the relevant salary grade. You can read more about Attributes here.

Benefits

Why You Should Join Us:

Our people are at the heart of Ofwat, and our People Strategy defines the goals that keep this focus at the centre of everything that we do. In our annual People Survey 2024, we outperformed the Civil Service (CS) People Survey benchmarks in all 10 areas.

Almost four in five of our people would recommend Ofwat as a great place to work. Nine in ten say that they are treated with respect and that Ofwat respects individual differences. Nine in ten also say that the work they do is interesting and that they decide how they do their work. That’s great but it’s important to us to build an environment that is not only fair, inclusive and empowering but also collaborative. Here, nine in ten of our people say that their team works together to find ways to improve what we do, and that their manager is open to their ideas.

You will also benefit from:

• Excellent employer pension contributions of nearly 29%.You can find further details about pension schemes under Terms and Conditions in the Candidate Pack.
• 25 days’ annual leave (increasing to 30 with each year of service) plus bank holidays and an extra 2.5 days of privilege leave
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership
• Flexible working arrangements that suit your lifestyle
• Fees paid for membership of relevant professional bodies
• Up to 3 volunteering days per year
• Recognition vouchers scheme
• Generous shared parental leave and pay
• Enhanced sick pay
• Regular development opportunities
• Health and wellbeing initiatives
• Cycle-to-work scheme
• Season ticket loan for home-to-office travel
• Free eye tests and contribution to lenses/spectacles for VDU users

Moving to Ofwat from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Find out more at https://www.childcarechoices.gov.uk/.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply

Apply through the Civil Service Jobs website where you’ll be asked to create an account and complete an application form (CV and personal statement). If you’re unable to make an electronic application, please contact recruitment@ofwat.gov.uk and we will support you in completing your application.

Please see the candidate guidance on our website for more detail and tips on how to best make your application and prepare for interview.

Please ensure you have submitted your application in full ahead of the deadline listed below. Unfortunately, we won't be able to consider late applications.

Selection timetable

• Closing date: 23.55 on Monday 23rd February
• Sifting: Week commencing 23rd February
• Interview date(s): Week commencing 9th March

Assessment process

Sift Stage - Blind Sifting

We operate a blind sifting model to eliminate bias. All candidate identifying information will be removed from applications.

At sift stage we will assess your application (CV and personal statement) against essential criteria 1,2, 3 and 4, listed above. Please ensure you provide enough evidence in your application form to demonstrate how you meet the criteria.

Use your personal statement and CV to address criterion 1,2,3 & 4 and tell us about:

1. Lead Criterion 1: Experience in supporting the delivery of internal engagement strategies and working to maximise the impact of internal communications
2. Lead Criterion 2: Strong communication skills; oral, written and presentation, with the ability to write accurately, clearly and concisely, and use a range of channels; online, in-person and events, to engage a diverse internal
3. Experience of working collaboratively to deliver results, both within comms teams and across wider organisations.
4. Experience of creating and publishing intranet content using SharePoint; and using Office 365 tools such as Viva Engage, and digital engagement tools including Slido.

*In the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion. Please ensure that anything submitted as part of your application is factually accurate, and you are not presenting the ideas and experience of others, or generated by AI, as your own.

** Please note that if a high volume of candidates meet the minimum pass mark at sift stage, we will only progress the highest scoring candidates to interview.

Candidates not invited to interview, who have achieved the minimum pass mark, will be placed 'on hold' until the final stage of the assessment process is completed.

Should the role/s remain unfilled, candidates placed 'on hold' may be invited to interview in merit order. Feedback will only be provided if you attend an interview or assessment.

Interview Stage - Transparent Interviews and Presentation

At interview stage we will test against essential skills, experience, knowledge and attributes set out above.

Our transparent interview process involves candidates receiving a selection of attribute-based questions in advance. This has been proven to help neurodiverse candidates and others to perform better at interview and is part of our inclusive culture.

You can read more about attributes and our Framework for success here.

Please note that the interviews will be conducted via video conferencing software (Microsoft Teams).

As part of the interview process, we will require a written task. Further details will beprovided to candidates upon invitation to interview.

Please ensure anything you present in your interview answers is factually accurate, and you are not presenting the ideas and experience of others, or generated by AI, as your own. You may expect follow up questions.

It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.

If the assessment process identifies more appointable candidates than roles available, a reserve list will be created for 12 months from which further appointments in merit order can be made.

If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments, please email recruitment@ofwat.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@ofwat.gov.uk
• Email : recruitment@ofwat.gov.uk

Recruitment team

• Email : recruitment@ofwat.gov.uk

Further information

Complaints procedure - The process of recruitment and assessment embraces the principles of fair and open competition and best practice. The first is to maintain the principle of selection for appointment to the Civil Service on merit on the basis of fair and open competition as outlined in the Civil Service Recruitment Principles. The second is to promote an understanding of the https://www.gov.uk/government/publications/civil-service-code/the-civil… which sets out the constitutional framework in which all civil servants work and the values they are expected to uphold, and to hear and determine appeals made under it. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact recruitment@ofwat.gov.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission at info@csc.gov.uk

Attachments

BC1108 - Internal Engagement Associate Candidate Pack Opens in new window (pdf, 940kB)