Knowledge and Information Manager

Job summary

FCDO SERVICES
Knowledge and Information Manager
£38,332 - £39,558 plus a location allowance of £1,750 and excellent benefits
Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need
This is a permanent, full time role
Free shuttle bus is available between central Milton Keynes and Hanslope Park

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Our Knowledge and Information team has a wide range of responsibilities – these include reviewing and transferring records for preservation at The National Archives. The growth in digital records means the team are embracing the use of AI and other advanced technologies to tackle the complex challenges we face. The work is vital and protects the UK’s relations with other countries, as well as our defence interests, the intelligence services, and the personal data of individuals, all within a secure legal framework.

Preserving important records.
Protecting secure data.
Embracing new technologies.
It all matters.

Deliver our global organisation’s knowledge and information policies

When you join our unique and collaborative team in this challenging, high-profile role, it will be your task to create, maintain and support the delivery of our organisation’s information policies. This work will include information and records management, information sharing, information legislation, intellectual property and the use of data repositories. You will build important networks as you provide expert advice and support on the implementation of knowledge and information management to a diverse range of colleagues and stakeholders. You’ll also focus on the development of robust and efficient information architecture for our data repositories.

Key to your success will be your ability to conduct audits that monitor and measure compliance with legal, regulatory and policy requirements, and the championing of good knowledge and information management throughout our organisation. We’ll also expect you to manage our paper and digital records, transfer any relevant documents to the National Archive, and attend conferences on behalf of the business. This is a role where you’ll have the opportunity to meet people from many other government departments, build networks and promote the importance of good knowledge and information management throughout our global organisation.

Use all your technical skills as you work to defend the UK’s security interests

To be a success in this significant role you should possess a relevant RQF Level 3 qualification, a Foundation Certificate in Information Governance, or an IT/computing qualification. It’s important that you have substantial experience of content management systems and databases. In addition to technical knowledge of organising information (including taxonomies, dictionaries and glossaries, meta-tagging and standards) you’ll have a practical understanding of all the relevant policies and procedures.

Your exceptional attention to detail will see you drafting high quality reports, interpreting data and presenting your findings to a number of different audiences. A confident speaker with the ability to develop relationships with people at all levels, you should also have plenty of fresh, innovative ideas, be ready to develop creative initiatives, and be skilled at embedding processes. Practitioner level CSEG KIM Accreditation would be desirable, as would some knowledge of FCDO Services’ business. As a self-motivated and inspirational manager, you’ll be ready to lead your colleagues on a journey of continuous development and improvement.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, good holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 25th May 2026

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

• Relevant RQF Level 3 qualification: Foundation Certificate in Information Governance or an IT/computing qualification.

• Experience of content management systems and databases

• Technical knowledge of organising information (including taxonomies, dictionaries and glossaries, meta-tagging and standards)

• Working knowledge of Knowledge and Information Management policies and procedures.

• Draft reports, interpret data and present findings through a mixture of visual and narrative mediums for a varied audience

• Evidence of developing improvement initiatives / embedding a process across an organisation.

Qualifications

Relevant RQF Level 3 qualification: Foundation Certificate in Information Governance or an IT/computing qualification.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Relevant RQF Level 3 qualification: Foundation Certificate in Information Governance or an IT/computing qualification.
• Experience of content management systems and databases
• Technical knowledge of organising information (including taxonomies, dictionaries and glossaries, meta-tagging and standards)
• Working knowledge of Knowledge and Information Management policies and procedures.
• Draft reports, interpret data and present findings through a mixture of visual and narrative mediums for a varied audience
• Evidence of developing improvement initiatives / embedding a process across an organisation.

We only ask for evidence of these technical skills on your application form:

• Relevant RQF Level 3 qualification: Foundation Certificate in Information Governance or an IT/computing qualification.
• Experience of content management systems and databases
• Technical knowledge of organising information (including taxonomies, dictionaries and glossaries, meta-tagging and standards)

Benefits

Alongside your salary of £38,332, FCDO Services contributes £11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

The candidate will need to complete a business scenario along with the interview questions.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Fcdoservices.recruitment@fcdo.gov.uk
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact FCDOServices.Recruitment@fcdo.gov.uk in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Attachments

KIM 2026 Candidate pack - Copy Opens in new window (pdf, 1848kB)