Knowledge Management Specialist

Job summary

The Knowledge and Library Services (KLS) team provides library and knowledge management (KM) expertise to support research and development, evidence-informed practice, management and business services, with the overall aim of facilitating the translation of knowledge into practice.

We require an individual to support the Head of Knowledge and Evidence Services and Senior Knowledge Management and Mobilisation Lead in the development and implementation of knowledge management and knowledge mobilisation principles into UKHSA activities in support of the UKHSA Science Strategy. Effective KM stops us reinventing wheels, helps to retain critical know-how, counters the effects of silo working and drives innovation.

You will be based in the Knowledge and Library Services team, working alongside colleagues specialising in Knowledge Management, Knowledge and Evidence, Evidence Review and the Research Support and Governance Office. You will be expected to provide strategic guidance and advice on knowledge management within UKHSA, developing an internal network of individuals working in this area, and collaborate and support individuals and communities across the Agency. Your role in the KM Team is to promote a culture and habit of knowledge-sharing across UKHSA.

Job description

You will provide and signpost to a range of resources, tools and expertise that help us all to seek, share and use knowledge. You will support, promote and advise on ways to improve communication, sharing and learning from others and to build connections and networks. You will connect with others across UKHSA to support the use of knowledge management tools and techniques, and knowledge mobilisation activities to drive research into policy and practice. You will run training and deliver presentations on KM tools and principles, facilitate KM events, and support others to run events. You will develop in-house resources, such as templates and guidance.

The Knowledge Management (KM) team will support the Head of Knowledge and Evidence Services to embed knowledge management and knowledge mobilisation principles into UKHSA activities in support of the UKHSA Science Strategy.

Strategic Approach

• Contribute to the development of UKHSA’s Knowledge Management programme, reporting to the Senior Knowledge Management and Mobilisation Lead.
• Contribute to the development and management of UKHSA KM policies and guidance and ensure access to specialist resources.
• Support the team’s provision of strategic leadership for KM across UKHSA to ensure that principles and practice of knowledge sharing are embedded within key functions and initiatives.
• Help define project objectives, plans and actions, coordinate work and progress reports, and highlight areas of concern to the Senior Knowledge Management and Mobilisation Lead.

Subject specialist services

• Provide KM interventions in line with UKHSA KLS/KM policies and procedures.
• Provide KM subject expertise for continuous improvement and collaboration within the Agency, supporting local priority programmes and topics.
• Research and validate KM solutions and interventions for use across UKHSA.
• Collaborate with colleagues to develop and deliver UKHSA-wide KM services and training.
• Contribute to and develop the KM Advocates community of practice.
• Conduct knowledge audits and assess user requirements.
• Promote and socialise a set of KM principles and tools that enable individuals and teams to routinely seek, share, use and create knowledge in the flow of work.
• Support the development of a SharePoint Site to provide user-friendly access to tried and tested tools, techniques and guidance within the KM Toolbox.
• Engage with teams to increase the understanding and application of KM approaches across UKHSA.
• Work with the KLS team to identify relevant knowledge retention models and benchmarks.
• Contribute to development and socialisation of the UKHSA KM maturity model to enable teams to map current KM practice and target areas for improvement.
• Provide KM support and consultancy to enhance UKHSA’s capacity to capture, share and build on knowledge from experience.
• Support the local dissemination and tailoring of UKHSA KM updates and current awareness bulletins.
• Facilitate KM interventions (eg Coffee Connects) and support others to facilitate KM interventions across the Agency.
• Build relationships and liaise with KM stakeholders and networks (internal and external) to share ideas on service improvement and coordinate activities.
• Advise UKHSA teams, departments and projects working on knowledge-related workstreams (e.g. Learning and Development, Quality Improvement, Lessons Learned).
• Enable UKHSA staff to learn before, during and after actions, encouraging learning and improvement through embedding the use of KM tools and techniques, including After Action Reviews.

Professional Development

• Identify, discuss and action your training and development needs with your line manager.
• Participate in required mandatory training.
• Contribute to the team’s professional development and the promotion of evidence-informed practice.
• Pursue continuous professional development in accordance with any relevant professional registration or statutory requirements.

Key Working Relationships

• The post holder will develop working relationships with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This includes but is not limited to: Knowledge and Library Services; Information and Records Management; Quality Improvement; Department of Health and Social Care; NHS Knowledge and Library Services.

This list is not exhaustive.

Person specification

Essential Criteria

• Demonstrable relevant experience in knowledge management or information science in a professional role
• Experience of using health care or scientific resources on a variety of platforms, including excellent information retrieval skills
• Experience of implementing knowledge management solutions
• Experience of working across multiple sites, and of matrix and team working
• Excellent verbal and written communication skills
• Able to travel to UKHSA/wider system locations
• An understanding of, and commitment to, equality of opportunity and good working relationships
• A postgraduate qualification in a KIM (Knowledge and Information Management) related discipline such as knowledge management, records management, library and information studies, information rights, information science or information management, including those which have been accredited by CILIP or ARA , OR significant equivalent level of experience of working in this area.

Desirable Criteria

• Practical knowledge or proven experience of programme/project management practices, tools and specialised techniques, including design, set-up and implementation of processes and procedures for large and/or complex projects
• Knowledge of quality improvement methods and applications
• Chartered Member of CILIP: the library and information association

Benefits

Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Selection Process Details (Success Profiles)

This vacancy is using Success Profiles and will assess your Behaviours, Strengths & Experience.

Stage 1: Application & Sift

Success profiles Success Profiles - GOV.UK

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)
• 1500 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your CV –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Healthjobs UK has a word limit of 1500.

Longlisting: In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

If used, the pile Meets all essential criteria will proceed to shortlisting.

Shortlisting: In the event of a large number of applications we may conduct an initial sift, on the lead criteria of :

• A postgraduate qualification in a KIM (Knowledge and Information Management) related discipline such as knowledge management, records management, library and information studies, information rights, information science or information management, including those which have been accredited by CILIP or ARA , OR significant equivalent level of experience of working in this area.
• Demonstrable relevant experience in knowledge management or information science in a professional role.

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

Success profiles Success Profiles - GOV.UK

You will be invited to a single remote interview.

Behaviours, Strengths & Experience will be tested at interview.

There will be a Presentation. Candidates invited to interview will be required to give a 5-10 minute presentation entitled “How I would approach engaging the Agency in KM activities." More information on the presentation will be sent to candidates who are successful at gaining interview.

The Behaviours tested during the interview stage will be :

• Managing a Quality Service (Lead)
• Communication and Influencing
• Working Together

(Please note- lead behaviour will only be used if there is a tied score between candidates at interview).

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard.

Eligibility

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see:Huge biosecurity centre investment to boost pandemic protection - GOV.UK

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: Reasonable Adjustments , Civil Service Careers

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud Check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub, and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for external candidates to the Civil Service.

Careers website

Please visit our careers site for more information UKHSA Hub , Civil Service Careers

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Senior Executive Officer (SEO)

• £41,983- £48,128 (National)
• £44,148- £50,121 (Outer London)
• £46,310- £52,113 (Inner London)

Salary is dependant upon location.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nigel Poole
• Email : nigel.poole@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should
contact the UKHSA Complaints team via email at: Complaints@ukhsa.gov.uk