Lead Delivery Manager (Ref: 16678)

Job summary

This position is based nationally.

Job description

Lead Delivery Manager

Location: National*

Closing Date: 29th April

Interviews: From 5th May

Grade: G6

(MoJ candidates who are on a specialist grade will be able to retain this grade on lateral transfer)

Salary

National: £71,381 - £80,419

London: £75,674 - £85,257 (which may include an allowance of up to £9,151)

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number:

Number of roles: 2

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Lead Delivery Managers here at Justice Digital Data and Science to be part of our warm and collaborative End User Computing team.

This role aligns against Head of (Agile) Delivery Managementfrom the Government Digital and Data Framework

The End User Computing team sits within Technology Services, which is responsible for all infrastructure, end-user computing, on-site support, and the delivery of technology projects. It is responsible for 110,000 devices and infrastructure across 1,000+ sites.

A Lead Delivery Manager is a highly experienced professional who sets the standard for excellence across delivery roles.

To help picture your life at MoJ Justice Digital Data and Science, please take a look at our blog

Key Responsibilities:

As a Lead Delivery Manager in End User Compute Services, you will:

• Represent and advocate for End User Compute Services: Within your department, across government, and in external industry forums, ensuring its strategic value is understood and supported.

• Lead the Community of Practice: Establish and grow a thriving community of practice that fosters capability, excellence, and innovation through Agile and Lean methodologies.

• Lead recruitment efforts: Ensure the right people are placed in the right teams, aligning skills and experience with service needs and delivery goals.

• Support Professional Development: Promote continuous learning and improvement across the community, enabling career progression and enhancing service delivery outcomes.

• Enable Cross-Functional Collaboration: Work closely with other Leads to support integrated, cross-functional delivery across digital and non-digital teams.

• Be a confident and skilled communicator: Able to articulate the value of End User Compute Services and Digital Infrastructure and Service Operations to a wide range of stakeholders, including senior leaders and non-technical audiences.

• Build credibility and exert influence: Working across departments to shape policy, strategy, and delivery in alignment with user needs and organisational goals.

• Provide strong agile leadership: Across Complex, scaled programmes involving multiple stakeholders.

• Act as an experienced agile practitioner: Deep knowledge of agile and lean tools and techniques, leading by example, coaching delivery specialists across multiple teams, building capability, ensuring teams deliver value often.

• Build consensus: Across different services and products, mediating between teams to achieve shared goals.

• Communicate with clarity: Building influence and trust at all levels, managing stakeholder expectations, and facilitating discussions on high-risk or complex issues.

• Optimise team delivery flow: Implement changes to team structures and coordinate cross-team efforts to maintain and improve momentum.

• Lead hands-on delivery of products and end-to-end services: Guiding teams to deliver tangible outcomes, and foster a culture of guided innovation, continuous learning, and professional development, to generate impactful, more efficient data solutions that generate value.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply!

Person Specification

Essential

• Agile and Lean practices: You will coach and guide teams in Agile and Lean practices, shaping and evolving delivery approaches to meet team and organisational needs. You’ll foster a culture of continuous improvement and innovation, experimenting with new ways of working to enhance service outcomes. As a recognised expert, you’ll advocate for Agile and Lean methodologies across the organisation, influencing best practice and driving excellence in delivery.

• Team dynamics and collaboration: You will drive strategic change by designing flexible and sustainable organisational structures that align with business needs. You’ll lead cross-cutting strategy, make high-impact decisions in complex environments, and build consensus among diverse public- and private-sector stakeholders. With strong mediation skills and a deep understanding of team psychology, you’ll coach teams and departments on dynamics and conflict resolution, unblocking issues at the highest level to enable effective delivery.

• Maintaining delivery momentum: You will optimise delivery flow across teams by proactively identifying and addressing complex risks, issues, and dependencies—especially those with unclear or external ownership. You’ll apply innovative problem-solving approaches to unblock delivery challenges and enable high-performing, resilient teams that contribute to organisational success.

• Planning: You will lead continuous planning in a highly complex environment, looking beyond product delivery to align long-term strategic goals. You’ll identify and manage dependencies across services, coordinating delivery to ensure cohesion and efficiency. Acting as a central point of expertise, you’ll coach other teams to strengthen planning capability and embed best practices across the organisation.

• Communicating between the technical and non-technical: You will build strong stakeholder relationships by adapting communication styles to suit audiences at all levels, mediating effectively and managing expectations in high-risk, time-sensitive discussions. You’ll represent the End User Compute Services community with confidence, speaking on its behalf to large internal and external audiences, and fostering trust and collaboration across diverse stakeholder groups.

• Financial management: You will influence and negotiate budgets in complex environments, ensuring financial decisions align with strategic priorities. You’ll contribute to developing robust business cases and clearly communicating business value propositions to senior stakeholders, enabling informed decision-making and sustainable investment in services.

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options, including working from home, working part-time, or working compressed hours.

• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms

• Staff have 10% time to dedicate to develop & grow

• Generous civil service pension based on a defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)

• 25 days leave (plus bank holidays) and 1 privilege day, usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

• Wellbeing support, including access to the Calm app.

• Bike loans up to £2500 and secure bike parking (subject to availability and location)

• Season ticket loans, childcare vouchers and eye-care vouchers.

• 5 days of volunteering paid leave.

• Free membership to BCS, the Chartered Institute for IT.

• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV (no more than 2 pages) and a Personal Statement. Your Personal Statement (no more than 750 words) should highlight your relevant experience and skills, supported by clear examples of work you have undertaken. It must address the following three criteria, listed within the Person Specification. Please structure your response using a separate paragraph for each:

• Agile and Lean practices

• Team dynamics and collaboration

• Maintaining delivery momentum

In Justice Digital Data and Science, we recruit using a combination of the Government Digital and Data Profession CapabilityandSuccess Profiles Frameworks. We will assess your Experience, Technical and the following Behaviours during the assessment process:

• Changing & Improving

• Delivering at Pace

• Communicating and Influencing

• Leadership

As part of the interview process, shortlisted candidates will be required to deliver a short presentation. The presentation will be on the following criteria:

• Team dynamics and collaboration

The presentation topic and further guidance will be provided to candidates in advance of the interview.

Should we receive a high volume of applications, a pre-sift based on Agile and Lean practices will be conducted before the sift.

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

Should you be unsuccessful in the role you applied for but demonstrate the capability for a lower-level role, we reserve the right to discuss this opportunity with you and offer you the position without requiring a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £71,381, Ministry of Justice contributes £20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Candidates must submit a CV (no more than 2 pages) and a Personal Statement. Your Personal Statement (no more than 750 words) should highlight your relevant experience and skills, supported by clear examples of work you have undertaken. It must address the following three criteria, listed within the Person Specification. Please structure your response using a separate paragraph for each:

• Agile and Lean practices
• Team dynamics and collaboration
• Maintaining delivery momentum

In Justice Digital Data and Science, we recruit using a combination of the Government Digital and Data Profession CapabilityandSuccess Profiles Frameworks. We will assess your Experience, Technical skills and the following Behaviours during the assessment process:

• Changing & Improving
• Delivering at Pace
• Communicating and Influencing
• Leadership

As part of the interview process, shortlisted candidates will be required to deliver a short presentation. The presentation will be on the following criteria:

• Team dynamics and collaboration

The presentation topic and further guidance will be provided to candidates in advance of the interview.

Should we receive a high volume of applications, a pre-sift based on Agile and Lean practices will be conducted before the sift.

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement

Application Guidance

Should you be unsuccessful in the role you applied for but demonstrate the capability for a lower-level role, we reserve the right to discuss this opportunity with you and offer you the position without requiring a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=1024

Attachments

Lead Delivery Manager- March 26 v2 (3) Opens in new window (docx, 35kB)