Lead Digital Relationship Manager

Job summary

Technology is not a standalone function; it must be fully aligned with organisational priorities to deliver meaningful outcomes, improve services and drive effectiveness.

Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As such, strong, strategic relationships between the digital team and the wider organisation are essential to ensuring investment in technology delivers impact.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our ways of working with the regulatory directorates to deliver a complex portfolio of digital, data and AI initiatives. Central to this is the creation of actionable digital roadmaps and a pipeline of opportunities for digital enablement that align technology investment with the digital and organisational strategies.

As a Lead Digital Relationship Manager, you will play a pivotal role in bridging the regulatory and digital domains. You will work closely with senior stakeholders across Ofgem to understand their priorities and challenges, translating these into a coherent, set of initiatives and a deliverable digital roadmap. You will help to inform the thinking of colleagues, by bringing technological innovations and new possibilities to them. And you will ensure that digital, data and AI initiatives are aligned with strategic objectives, deliver measurable value, and are effectively planned and prioritised within the wider portfolio.

This is a senior, highly influential role requiring strong stakeholder engagement, strategic thinking and a deep understanding of how digital technologies can enable organisational effectiveness.

You will operate across directorates, working with senior leaders, delivery teams and portfolio colleagues to shape demand, manage expectations and ensure the organisation invests in the right initiatives at the right time.

Job description

You will be responsible for:

• Leading strategic engagement with business directorates, building trusted relationships with senior stakeholders and acting as a key point of contact for digital, data and AI initiatives.
• Developing and maintaining Directorate Digital Roadmaps, ensuring they clearly articulate current and future digital change, align with organisational and digital strategies and reflect government priorities.
• Translating business needs and strategic ambitions into defined digital opportunities, shaping a pipeline of initiatives that deliver value, efficiency and improved user outcomes.
• Working closely with Demand Management, Portfolio Planning and Delivery teams to ensure initiatives are appropriately prioritised, planned and delivered within the digital portfolio.
• Facilitating discussions and brokering agreement between stakeholders to align on outcomes, priorities and delivery timelines.
• Providing insight into digital, data and AI opportunities, helping stakeholders understand how technology can improve performance and drive innovation.
• Managing stakeholder expectations, particularly where demand exceeds delivery capacity, ensuring transparency, supporting prioritisation and effective decision-making.
• Supporting portfolio governance processes, advocating for business needs while ensuring alignment with delivery feasibility and organisational priorities.
• Promoting a culture of collaboration, continuous improvement and value-driven delivery across DDSS and the wider organisation.

We are looking for:

A credible, strategic and relationship-focused leader who can operate confidently across both business and digital environments. You will bring strong stakeholder engagement skills, the ability to translate complex needs into actionable outcomes, and a clear understanding of how digital can enable organisational success.

You may come from a technology, business change or energy sector background, but you will demonstrate:

• Strong experience in stakeholder relationship management at a senior level
• The ability to shape and influence strategic direction across complex organisations
• The ability to quickly assimilate new information, especially in technological innovation and translate it into insight and opportunity for business value.
• Experience translating business needs into digital, data or technology initiatives
• Confidence operating in a fast-paced, ambiguous environment with competing priorities
• The ability to build alignment, influence decisions and drive value across organisational boundaries

You will bring either deep knowledge of Ofgem’s regulatory environment or significant experience delivering innovation in a digital or technology context, alongside a genuine interest in the UK energy sector and the transition to net zero.

Experience in portfolio planning, large-scale transformation or government environments would be beneficial.

This is an opportunity to play a central role in shaping how Ofgem connects its mission for consumers with digital delivery. You will help ensure that technology investment is aligned, effective and delivers real value, at a time when Ofgem’s work has never been more important.

Person specification

Essential Criteria

• Proven experience of translating strategic priorities into deliverable digital change initiatives, defining business outcomes and ensuring proposed solutions align with organisational objectives. Able to influence senior stakeholders and present clear, evidence-based recommendations. (Lead Criteria)
• Strong relationship management and stakeholder engagement skills, with experience acting as a trusted link between business areas and digital teams. Able to build effective collaborative partnerships, facilitate discussions, manage expectations and use stakeholder feedback to improve outcomes. (Lead Criteria)
• Deep expertise and significant experience in delivering innovative technology, aligned with a genuine, demonstrable, interest in how Ofgem regulates the UK energy industry and a passion for achieving net zero.
• Good understanding of digital products, services and technology capabilities, with the ability to advise on the most appropriate solutions to meet current needs and take advantage of emerging opportunities. Experienced in shaping enterprise-level requirements, understanding user needs and applying strategic thinking to deliver business value.

Desirable Criteria

• Experience in change portfolio planning within a strategic context.
• Experience in delivering complex change across teams and directorates.
• Experience in delivering change in government.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £63,443, OFGEM contributes £18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amber Shankland
• Email : amber.shankland@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

DDSS Role Profile Lead Digital Relationship Manager Opens in new window (pdf, 158kB)DDSS Candidate Pack, Lead Digital Relationship Manager Opens in new window (pdf, 4189kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)