Leadership and Business Skills Trainer

Job summary

The NCA has adopted an Officer-centred, blended model to align learning within the Agency to the National Strategic Assessment and NCA Annual Plan. The model is a significant shift from predominantly classroom-based courses to alternative delivery methods that support sustainable learning outcomes for officers and encourage self-directed, experiential and social learning to enhance educational activities.

Learning needs within the Agency are very broad in scope. Internally delivered programmes include our Operational Development Programme (ODP), a full range of niche and specialist operational and systems training directly related to fighting serious and organised crime, as well as more generic programmes covering interpersonal skills, leadership, management and inclusion, diversity and equality.

This is a dynamic role; working as part of the NCA Leadership Training Team, you will be responsible for delivering the NCA Line Management Development Programme to NCA officers to enable them to continue to lead the UK’s fight to cut serious and organised crime.

Please note: Due to variations in course requirements, alternative working arrangements will be considered on a case by case basis in line with business needs.

Job description

In this role, you will design and deliver high‑quality leadership and business skills training to develop the next generation of managers within the National Crime Agency. You will equip aspiring leaders with the knowledge and confidence to build trust with their teams, communicate effectively, and foster a positive and accountable workplace culture.

You will provide practical guidance on core line‑management responsibilities, including the application of organisational policies relating to sickness management, performance management, and conduct processes. Through interactive workshops, coaching, and scenario‑based learning, you will help future managers strengthen their decision‑making, embed professional standards, and lead with integrity in a complex and dynamic operational environment.

Successful candidates who do not currently hold a Training Essentials Programme qualification will be enrolled on the course, making this an excellent opportunity for those looking to begin or further develop a career in training.Duties & ResponsibilitiesOverviewDeliver NCA Line Management Development Programme. Deliver a four course Line Management Development Programme to all existing and new officers who are responsible in leading a team. Support Learning Managers engagement with NCA operational commands to understand their learning needs and develop learning resources to meet these needsWork with the Learning Managers in the NCA Academy to engage with and maintain a constant dialogue with Agency operational teams to understand their learning requirements. To determine if the current learning products and resources support current operational skills and knowledge and to develop new learning resources if requiredReview and maintain learning productsUndertake annual review of learning products to make sure that they are still relevant and that they are the most efficient way to deliver the required learning whilst minimising time and financial cost to the organisation. Deliver other training suitable to their skills, knowledge and experienceSupporting and leading other training alongside the intelligence training based on their knowledge, skills and experienceDeliver training at different locations in the UKNCA has two training sites, one Crawley and one in Warrington, however, we also deliver from other locations. Travel will be expected to NCA sites and may be required to stay over night.

Person specification

Excellent communication skillsAble to explain complex and or difficult concepts or ideas to individuals with no knowledge of the topic and enable these individuals to understand and utilise these ideas or concepts. This would be through both verbal communication and written communication

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Developing Self and Others
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Ability to confidently adapt communication styles to connect with a range of audiences
• Able to work to tight deadlines with ability to organise and prioritise effectively
• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

Benefits

Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

  If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

  Other benefits include:

  • Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
  • Family friendly policies, notably above the statutory minimum
  • Learning and Development opportunities
  • Interest free loans and advances, including season tickets, childcare and rental deposits
  • Housing schemes - Key Worker status
  • Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
  • Staff support groups/networks
  • Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

  Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

How we will assess you

Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:

• Ability to confidently adapt communication styles to connect with a range of audiences

• Able to work to tight deadlines with ability to organise and prioritise effectively

• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Ability to confidently adapt communication styles to connect with a range of audiences .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be a Presentation and Interview which will be tested on via the details listed below.

Successful candidates from sift will be asked to prepare a 10 minute presentation to assess Technical 1: Ability to confidently adapt communication styles to connect with a range of audiences.

This presentation will form part of the interview stage.

Success Profiles at Assessment

Behaviours

• Seeing the Big Picture

• Developing Self and Others

• Leadership

Technical

• Ability to confidently adapt communication styles to connect with a range of audiences

• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

Desirable criteria are only used for assessment in the event of a tie break.

• Level 3 in Learning and Development

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Reasonable Adjustments

We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.

We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.

If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at Central.Recruitment@nca.gov.uk before the advert closing date.

Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.

For more on our Disability Confident commitment, visit Disability Confident Scheme , Civil Service Careers.

Visit NCA Benefits and Support for more details.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Central Recruitment
• Email : central.recruitment@nca.gov.uk
• Telephone : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.