Learning Delivery Manager (Ref: 17845)

Job summary

This position is based nationally.

Job description

Job title: Learning Delivery Manager

Grade: Higher Executive Officer (HEO)

Directorate: Human Resources (HR)

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

As part of the HR Function in HMCTS we provide the learning and development for all 16,000 HMCTS employees, whether that is bespoke learning specifically for our business or access to cross-government learning to develop skills and create opportunities for individuals to perform at their very best. Join our friendly, inclusive, and creative team, where we bring energy, fun, and fresh ideas to everything we do. We live by HMCTS values of purpose, humanity, and openness every day.

If you’re interested in developing a career with a real purpose, please apply.

About the role

As a Learning Delivery Manager, you'll lead a team crucial to delivering court and tribunal services. You’ll ensure that our learning programs not only help colleagues understand their roles better but also boost their confidence. We’re looking for someone experienced to join our Learning & Development team. You’ll lead our enthusiastic and high-performing Learning Delivery & Design Officers, who create and deliver a range of learning initiatives across HMCTS. In this role, you’ll inspire your team, handle various challenges, and encourage a mindset focused on solutions and continuous learning.

Your expertise will be essential for the smooth running of our training delivery, while keeping customer satisfaction high. We need someone self-motivated, passionate about leading and supporting others, and ready to make a significant impact.

Key responsibilities:

• Manage and support the training delivery team, helping them practice and enhance their skills while keeping their knowledge up to date.
• Coach the training delivery team to boost their performance and professional growth, regularly assessing their performance through observation and feedback.
• Work with the design team to address any issues with training content, ensuring all materials are updated with the latest changes.
• Develop and manage training evaluation processes to gather feedback from participants, trainers, and stakeholders, and use this feedback to continuously improve our training programmes.
• Handle day-to-day queries related to the delivery team and the corporate training plan, escalating issues as needed.
• Deputise for the Learning Delivery Team Lead and represent the function or service at meetings and boards when required.
• Work flexibly to take on any other duties within the role and across the wider HR function, in line with the grade and level of responsibility of this post.

Who are we looking for? (Person Specification)

Everyone is welcome at HMCTS, and we’re committed to building a diverse, inclusive, and professional team. You should be passionate about learning and development, as well as leading and growing a team. HMCTS is a fantastic, interesting, and unique place to work, and your drive and experience will help us on our journey.

The ideal candidate for this position should demonstrate:

Essential Skills

• Proven experience as a trainer or facilitator, with a solid track record of delivering effective training sessions. You should be comfortable leading by example and sharing your knowledge and skills.
• Experience in leading and managing training teams, with the ability to inspire and build confidence in your team, helping them achieve HMCTS priorities. Developing and upskilling your team should be second nature.
• Strong communication and presentation skills, with the ability to engage various audiences. You should be able to adapt your style to fit different learners and stakeholders.
• Experience managing multiple training projects at once, effectively handling resources and timelines to ensure successful programme delivery.
• Ability to manage challenges and shifting priorities in a fast-paced environment, balancing daily demands with long term goals.
• Experience in assessing how well training is going, including evaluating the performance of trainers. You should be skilled at spotting areas for improvement and taking steps to enhance both team and learner performance.
• Skilled in analysing data to identify trends and insights that can improve delivery and design. You should be able to use this information to make informed decisions and recommendations.
• Experience handling team issues, including performance and attendance. You should be good at addressing and resolving these issues to maintain a productive and supportive environment.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable Skills

• Certifications or qualifications in learning and development, training, or HR (like CIPD) would be a plus. If you don’t have these yet, being open to working towards them is great.
• Experience in the public sector or a similar environment would be useful, especially if you understand the unique challenges of delivering training in these settings.
• Experience in coaching and mentoring team members, with a proven ability to identify skills gaps and provide targeted training to help your team grow.

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.

Your CV should:

• Be succinct and clear.
• Be factually accurate – You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
• Include your qualifications, highlighting any modules or accreditation relevant to the role.
• Include your relevant experience, providing dates.
• Provide detail – we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.
• Statement of suitability demonstrating how you meet the essential criteria (up to 500 words).

Your Statement of Suitability should be no more than 500 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format.

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Behaviour examples illustrating the Civil Service Behaviour Seeing the Bigger Picture up to 250 words). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role). We recommend following the STARformat.

We will aim to sift the insert ALL criteria but, in the event of a large number of applicants, an initial short sift may be conducted on the Statement of Suitability only. Candidates who pass the initial sift of the Statement of Suitability will progress to a full sift where all application assessment criteria is then assessed.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• A 10-minute presentation against behaviour - Leadership,the presentation brief will be sent to you in advance.
• 2 Experience Questions against the person specification.
• Question in relation to the Developing Self and OtherCivil Service behaviour.
• Strengths will also be assessed however these are not shared in advance.

Further details

Travel requirements

There will be a requirement to travel to any HMCTS site in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

Skilled Worker Sponsorship

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Developing Self and Others

Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/17845?entityId=17845