Learning & Development Coordinator - £37,456 - £42,084 p.a. + benefits

Job summary

We are currently looking for a Learning & Development Coordinator to join our People Functionwithin the Corporate Group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. Remote working is potentially available for some specific roles. Please discuss this with the recruiting manager before accepting an appointment.

Who are we?

The Medicines and Healthcare products Regulatory Agency enhances and improves the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The People function is part of the Corporate Group, along with Finance, Commercial and Infrastructure and Laboratory Services functions which are led by the Chief Finance Officer. The People function is separately led by the Chief People Officer, who is a member of the Unitary Board.

The People function focusses on: attracting and retaining the best people, developing exceptional people and leaders, valuing diversity, and promoting wellbeing and health, investing in a healthy culture, and enabling great performance and delivery.

Job description

Role Purpose

The role sits within the MHRA Academy team and will report to the Academy Lead. The Academy is a new initiative aiming to set standards for MHRA Regulatory training and qualification and ensure that the learning and development provided to key front-line colleagues is of the highest quality, enabling colleagues to meet our exacting standards of performance as quickly as possible.

This is a new and pivotal role within the Academy, providing comprehensive operational and business administrative support to ensure that all projects related to the successful design, implementation, and delivery of the Academy curriculum are delivered on time. The postholder will work closely with the Academy Curriculum Manager, Accreditation Standards colleagues, and the Learning Management System (LMS) implementation team.

You will act as a key enabler for operational excellence by providing structured project support including the tracking of projects, activities and deliverables across the streams of work in the academy as well as developing risk registers. You will play a key role in governance of the work streams and work with stakeholders throughout the process to support the business in ensuring the agreed project outputs are delivered, timelines are met, and outputs are quality-assured. You will bring together the multiple strands of work that support the Academy’s delivery, ensuring that operational, administrative, and strategic planning elements are effectively aligned and managed.

Key Responsibilities

Project Planning & Coordination

• Support all academy project management activities including the development and maintenance of project plans, progress tracking, coordinating completion of key deliverables, stakeholder management, organisation and prioritisation of key actions ensuring the alignment of curriculum development and delivery across assessor and inspector streams.
• Monitor progress against key milestones and deliverables, escalating risks and issues as needed, and implementing mitigating actions where appropriate.
• Work with stakeholders to scope new curriculum areas, identify interdependencies, and support the phased rollout of learning products and standards.

Business and Administrative Support

• Provide secretariat support for Academy working groups and governance forums, including agenda planning, minute-taking, and action tracking.
• Follow up on agreed actions from meetings, to ensure outputs and progress from meetings are implemented.
• Support the development and maintenance of Academy-related policies, procedures, standards, and guidance documentation.
• Maintain an organised system for tracking Academy documentation, outputs, and correspondence.
  

Stakeholder Engagement

• Act as the central coordination point for internal and external Academy stakeholders, including HR, operational teams, external accreditation bodies, and learning providers.
• Prepare professional, audience-tailored presentations, briefings, and meeting packs to support engagement and communication.
  

Communications and Knowledge Management

• Draft and disseminate communications to promote the Academy's work, including internal newsletters, updates, and campaign material.
• Oversee content updates and knowledge sharing through internal platforms (e.g., INsite), ensuring materials are accurate, engaging, and accessible.
• Manage the Academy inbox, triaging queries and ensuring timely and effective responses
  

Operational Oversight

• Coordinate the end-to-end delivery of curriculum content, including scheduling design, development, QA, deployment and delivery across multiple streams.
• Oversee operational readiness for curriculum delivery, including instructor resourcing, system readiness (e.g., LMS configurations), and documentation.
• Support the coordination of external suppliers or consultants involved in delivering training or content development.
  

Data Management and Reporting

• Collate, analyse, and interpret learning and performance data from multiple sources, including the LMS, to support continuous improvement and inform strategic decision-making.
• Prepare high-quality dashboards, reports, and updates for Academy governance boards, senior leaders, and other internal/external stakeholders

Learning Management System (LMS) Support

• Work with the Curriculum Manager to utilise LMS functionality for enrolment, learning journeys, nudges, and progress tracking.
• Support testing, configuration, and continuous improvement of LMS features to ensure an optimal learner experience.
• Ensure learning records are accurate and aligned with curriculum requirements, supporting compliance and evaluation.

Person specification

Essential Criteria:

• Experience of successfully managing competing different projects within the same time frame to deliver on shared objectives
• Experience of using a Learning Management System
• A formal project management qualification (Desirable)

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
• Working Together
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £37,456, Medicines and Healthcare Products Regulatory Agency contributes £10,851 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
• Privilege Leave: 1 day
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of six months full pay and six months half pay after five years’ service.
• Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
• Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666
• Flexible working to ensure staff maintain a healthy work-life balance
• Interest free season ticket loan or bike loan
• Employee Assistance Services and access to the Civil Service Benevolent Fund
• Eligibility to join Motoring , Boundless by CSMA
• Variety of staff and Civil Service clubs
• On-going learning and development

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Key dates

• Closing date – 17 October 2026 at 23:55
• Sifting – from 19 October 2026
• Main panel interviews – w/c 02 November 2026 (Interviews will be held in person at 10 South Colonnade, Canary Wharf London, E14 4PU).

Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.

What will the process look like?

1. Pre-sift Stage

An initial sift will be conducted on the experience question which has a word limit of 250 words. If you are assessed as not meeting the required level, you will not be progressed past this stage.

Question: "Provide an example in a learning context of when you implemented or directly contributed to, a process that exploited the use of a Learning Management System" (in no more than 250 words).

In your answer, please include:

• The context and objectives of the work
• Your specific role and actions taken
• How you engaged, influenced or collaborated with stakeholders
• The outcome, including any measurable impact or improvements delivered (e.g. efficiency, candidate experience, or compliance)

2. Sift Stage

• Anonymised CV which sets out your career history, previous experience and skills, highlighting specific responsibilities that are relevant for this role.
• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank.

The panel will look at your application and are looking for evidence of the stated points. We may raise the benchmark score required if we receive a high number of applications.

3. Main Panel Interview

Successful candidates from the sift stage will be invited to attend an interview. We use a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will be assessing Behaviours and Experience.

At interview, we will be asking questions relating to the following:

• Behaviours, as listed in the person specification
• Experience, as listed in the person specification
• Strengths

Feedback will only be provided if you attend an interview.

If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens
• Maintenance roles, particularly those required to work in laboratory settings
• Roles that involve visiting other establishments where vaccination is required
• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt, they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary, or the pay band minimum, whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency, unless there are special circumstances, such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Resourcing Team
• Email : Careers@mhra.gov.uk

Recruitment team

• Email : Careers@mhra.gov.uk

Further information

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Resourcing team at Careers@mhra.gov.uk, in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk - info@csc.gov.uk - Civil Service Commission Room G/8 1 Horse Guards Road London SW1A 2HQ

Attachments

JD Academy Learning & Development Coordinator Opens in new window (pdf, 277kB)