Leasehold Consultation Officer

Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow? Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post

Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow?

If you are, we would like to hear from you as we’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join our Home Ownership team.

As a Leasehold Consultation Officer you will be responsible for managing and delivering a well rounded service to our leaseholders and freeholders who pay service charges.

Please refer to the Job Description for more information.

The key requirements of the role are:

• Manage a patch of homeowner accounts and to provide high quality service to customers.
• Issue clear and compliant S20 notices.
• To accurately calculate and produce service charge and major works invoice in accordance with the legislation and local procedures and policies
• Building relationships and resolving disputes.
• Ensuring that the leasehold accounts are managed in accordance with the terms of the leases, transfer documents, housing legislations and policies related to the role.

The Person

You will have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.

You will be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advice our customers.

You will be adaptable to deal with changing priorities and pressures and you’ll have excellent time management skills to ensure that multiple deadlines are always met.

You will be IT literate and utilise IT applications including the use of MS Word and Excel packages (essential).