Leasehold & Service Charge Manager

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Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Please apply online via the link provided.

We are transforming our services at Woking and are recruiting for a new role within the Housing Services Department of Leasehold & Service Charge Manager.

This role will be critical in delivering the calculation and administration of tenant and leasehold service charges, major works, shared ownership properties and other leasehold services.

We are seeking a candidate who has expert knowledge in all aspects of service charges and leasehold billing including major works and experience of leading statutory section 20 consultation. You will also be proficient in budget monitoring, forecasting and have an excellent eye for detail and accuracy.

This is an exciting opportunity to directly shape and improve services in this area and develop efficient and robust monitoring and budget setting practices. You will also have opportunities to build trust and rapport with tenants and leaseholders and maximise income for the Housing Service.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

DBS Check

Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.

As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.

English Language Requirement.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post as well as excellent and accurate written communication. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

Who to contact for informal discussion:

For an informal discussion about the role, please contact Mick Collyer, Housing Service Improvement Manager on Mick.Collyer@woking.gov.uk or 01483 743666

Closing Date: 27 August 2025 - 23:55pm

Interview Date: 10 & 11 September 2025

Woking Borough Council is an equal opportunity employer and values a diverse workforce, welcoming applications from all sections of the community.