Lettings Coordinator - 7499

Title: Lettings Coordinator

Contract Type: Permanent, FT, 35 hours

Salary: £26,775 per annum to £29,280 per annum (London weighted salary) or £22,994 per annum to £25,178 per annum (Regional salary), dependant on experience

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 13th February 2026

Interview Dates: 24th February 2026

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Intermediate Rent Lettings Team at L&Q:

We’re seeking a proactive, highly organised Lettings Coordinator to support our growing Lettings Team. This role offers an excellent opportunity for someone keen to develop their career, with clear pathways for learning and progression.

In this role, you'll play a key part in helping us deliver a seamless lettings journey from first enquiry to successful occupation. Working closely with Lettings Associates, Tenancy Progression and Property Management teams, you’ll ensure our homes are let quickly, compliantly and to the right applicants.

You will have a genuine passion for London Property and will bring a positive and adaptable approach to delivering exceptional customer service in fast paced lettings environment.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Supporting the smooth progression of lettings files in line with KPIs and compliance standards

• Managing incoming enquiries from prospective applicants

• Coordinating launch events and block viewings

• Assisting with applicant database management and ensuring accurate, timely communication

• Helping to convert enquiries and viewings into reservations and successful tenancies

• Producing and distributing customer reports to support the wider team

• Gathering customer feedback to support continuous improvement

• Working closely with internal teams including Property Management, Tenancy Progression, Sales and Development

• Administering purchase orders, invoices and subscriptions for the Lettings Team

• Ensuring adherence to governance, regulatory standards and best practice

What you'll bring:

• Knowledge and experience of the lettings sector, ideally gained within an agency or similar customer‑focused environment

• Exceptional customer service skills with a friendly, professional approach

• Strong written and verbal communication skills

• Excellent organisational skills and the ability to work to targets and deadlines

• Proven administrative experience with high attention to detail and accuracy in completing administrative tasks

• Advanced IT skills, including MS Office and lettings/CRM systems

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ