Lettings & Marketing Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

Reporting to the Lettings and Marketing Team Manager you will ensure that vacant properties are marketed effectively and in line with our procedures. You will be responsible for advertising our homes on both internal and external platforms, including taking photographs and developing a marketing strategy. Some of these properties could potentially be in challenging areas, so we need you to be creative in your approach and the techniques you use.

The patch covers from West Sussex to Cornwall, includes the Isle of Wight and comes as far North as Somerset West & Taunton.

As part of this role will centre on the re-let of our properties you will liaise with Voids section of Property Maintenance Department regarding the progress with repairs and ready to let dates. You will also ensure that all properties meet the lettable standard. Making recommendations to your manager for hard to let homes. You will provide a professional friendly viewing service to applicants. You will also provide information to new customers, ensuring any required documentation is issued and up to date.

You will also be responsible for visiting customers who are preparing to leave their home, ensuring you enforce the requirements of how the property needs to be returned to us to prevent recharge for the customer, as well as reducing void loos for the company.

We will also need you to complete new customer assessments either through visits or telephone calls based on the assessment of the need of the applicant to ensure the new customer moves in successfully. You will also support the centralised team in the investigation of complaints as well as responding to Councillor and MP enquiries.

For further information, please download the Job Description.

More about you

It would be advantageous to have experience of face-to-face marketing techniques, although full training will be given. We do however require someone with an understanding of marketing techniques to respond to different customer bases. A background of property types and a range of property markets would be highly beneficial. A creative flair is essential as we will encourage you to be bold.

Excellent communication skills are a prerequisite; conversations, negotiations and first-class customer service will be delivered by you in person, by phone and email. The ability to build relationships with internal and external customers. Customer Service is at the heart of what we do and we need you to have experience delivering a professional customer service. You must be able to multitask and prioritise your own workload. You'll need to be able to work independently and to deadlines, taking decisions based on policy and procedure.

We will need you to work flexibly to carry out viewings and sign ups with applicants which may involve carrying out the visits earlier in the morning, in evenings and at weekends.

You are required to have a full UK driving license and have access to a vehicle.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more