Lettings Officer
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Lettings Officer - 6896
Contract Type: 12m FTC , Full Time, 35 hours
Salary: from £32,881 per annum (London weighted salary) dependant on experience (plus ECU* if policy requirements are met)
Reporting Office: London, Stratford
Working Location: Covering West Region (North and West London, but may require cover outside of the M25)
Persona: Agile – 1 to 2 days office attendance is required and this may increase during training periods. Attendance to sites will be required.
Working Pattern: Monday to Friday
Closing Date: 21st August 2025 - 23:00
Interview Dates: on a date to be confirmed.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile - Lettings Officer.pdf
Join our Lettings Team at L&Q:
Would you like to join our revamped Housing Management Division as a Lettings Officer and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
If this sounds like you, we would love for you to apply!
Your impact in the role:
As a Letting's Officer you will be responsible for letting the Trust’s homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders.
The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust’s properties within the agreed timescales whilst adhering to our policies and procedures.
The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.
What you'll bring:
We are looking for someone who has a commercial mind set and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
It is essential that candidates are a Car Owner/Driver.
Previous lettings experience is essential.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
Salary range
- £32,881 per year