Lettings Officer FTC - West Region - 7598

Title: Lettings Officer for the West region

Contract Type: Fixed Term Contract till September 2027 - Full Time – 35 hours.

Salary: £32,881 to £36,069 per annum (London Weighted) depending on experience, plus ECU allowance if policy requirements are met.

Grade: 6

Reporting Office: Stratford, London, E15

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office

Closing Date: 12th March 2026 – 23:00

Interview Dates: On a date to be confirmed.

Please click here for the role profile - Letting's Officer.doc

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Previous applicants need not apply - if application was regretted in the last 12 weeks.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Empty Homes and Lettings Team at L&Q:

The Empty Homes and Lettings Team are looking for an experienced member of staff to join them in the role of Voids Coordinator. This is an exciting opportunity to make a difference to our residents . The Voids Coordinator reports into the Voids Team Leader and has a close connection to the Voids Supervisors and Managers, Lettings Team and Contractors as well as regular communication with other internal and external stakeholders on a daily basis.

Resident satisfaction is of major importance to L&Q and we expect our Voids Co-ordinators to have excellent customer service. Putting the resident at the heart of everything they do to ensure that our residents have a safe and comfortable home that they can be proud to live in. You will have an empathic approach, strong communication skills and good problem solving skills.

If this sounds like you, we would love for you to apply!

Your impact in the role:

As a Letting's Officer you will be responsible for letting the Trust’s homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders.

The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust’s properties within the agreed timescales whilst adhering to our policies and procedures.

The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.

What you'll bring:

We are looking for someone who has a commercial mind set and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

It is essential that candidates are a Car Owner/Driver.

Previous lettings experience is essential.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ