Lettings Officer - West Region - FTC - 7718

Title: Lettings Officer – West Region

Contract Type: Fixed Term Contract to September 2027 – Full Time – 35 hours

Salary: £34,381 to £37,570 per annum (London Weighted) depending on experience, plus ECU allowance if policy requirements are met.

Grade: 6

Reporting Office: Stratford, London, E15

Working Location: West region – including West London boroughs.

Persona: Agile Worker – 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 26th April 2026 – 23:00

Interview Dates: To be confirmed

Please click here for the role profile - Lettings Officer NV.doc

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Lettings Team at L&Q:

Join our revitalised Housing Management Division as a Lettings Officer and take ownership of a varied and rewarding caseload across the West region. This role offers the opportunity to directly influence void performance, resident satisfaction and the Trust’s wider financial and operational objectives.

This is a great opportunity for an experienced lettings professional who enjoys autonomy, accountability and working at pace in a customer-facing environment.

Your impact in the role:

As a Lettings Officer, you will manage a diverse caseload to ensure the Trust’s homes are let efficiently, compliantly and in line with the L&Q allocations policy, governance requirements and regulatory standards.

You will be responsible for reducing void times, maximising rental income and contributing to the team’s performance against key performance indicators, while maintaining a consistently high standard of customer service.

Working collaboratively with internal teams and external partners, you’ll play an active role in mutual exchanges, transfers and providing moving options advice to residents. You’ll also ensure accurate record-keeping, effective risk management and compliance with statutory and regulatory requirements.

This is a fast-paced, public-facing role that requires sound judgement, strong organisation and the confidence to make decisions and see them through.

What you’ll bring:

You will bring proven lettings experience within social housing, along with a strong understanding of the allocations process and its impact on business performance, customer satisfaction and income.

You’ll be highly organised, with excellent time management and attention to detail, able to manage competing priorities while working accurately and proactively. You’ll be confident using MS Office and housing management systems and able to quickly adapt to new processes.

Strong communication and relationship-building skills are essential, as you’ll work closely with residents, local authorities, internal teams and other key stakeholders, often in complex or sensitive situations.

You’ll demonstrate resilience, professionalism and a commitment to delivering fair, consistent and high-quality services in line with L&Q’s values.

Essential requirements:

• Previous lettings experience within a housing environment
• Full UK driving licence and access to a vehicle

If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ