Lettings Operations Manager - FTC - 7393

Title: Lettings Operations Manager

Contract Type: 9 Month FTC

Salary: £55,270 per annum to £61,018 per annum (London weighted salary) or £47,920 per annum to £53,345 per annum (Regional salary), dependant on experience

Grade: 10

Reporting Office: London, Stratford or Manchester, Trafford.

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 20th January 2026 - 23:00

Interview Dates: On a date to be confirmed

Please click here for the role profile - Lettings Operations Manager.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Previous applicants need not apply - if previous application was regretted in the last 12 weeks.

Join our Lettings Team at L&Q:

We are currently recruiting for a Lettings Operations Manager to work with our Head of Voids & Lettings to deliver a sector-leading service across a large geographical region with direct responsibility for the financial and operational performance, ensuring that customers receive the best possible experience of the service.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Ensure reliable and close partnership with the Head of Empty Homes and Lettings for the joint successful review and continuous transformation of the empty homes, lettings, and rehousing service, providing efficient management, and making recommendations around policy, procedure, and structure. This will include lettings, allocations, rehousing, void management, temporary accommodation, and decanting. Support the Trust’s key corporate objective of providing more new homes to rent across a range of tenures

What you'll bring:

• Experience of business improvement, benchmarking, and service improvement

• A strong resource planning and management skills with ability to lead, motivate and inspire other

• Highly developed financial awareness and commercial acumen.

• Experience in operational housing management and lettings is essential.

• Highly developed relationship, client and/or stakeholder management skills with the ability to influence and negotiate.

• Excellent communication, organisational and presentation skills, with the ability to manage knowledge from external sources.

• Able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of contracts and the relationship with sub-contractors.

• A strong resource planning and management skills with ability to lead, motivate and inspire others.

• Ability to quickly interpret complex information and data and translate this into a business case for change.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ