Library Assistant

A great opportunity has arisen for someone to join our teams at Lichfield and Burntwood Libraries, delivering a first class customer focused service in a busy and demanding public library environment.

The role provides an essential service delivering a range of library services to the public including face-to-face customer enquiries, joining new members, helping people to find information, helping people to use the computers, delivering events/activities, including Baby Bounce & Rhyme and delivering other county council services such as processing bus passes and blue badges.

The post will be required to work weekends and evenings and will be required to travel to other libraries to provide cover, including Tamworth, Burntwood and Lichfield Libraries as part of the District Team, plus on occasion libraries in other districts.

You will be working a two week rota:

Library Assistant Lichfield 32 Hours

Week 1 Week 2

Mon 8.15am - 5.00pm Mon 8.15am - 5.00pm

Wed 8.15am - 5.00pm Tues 9.00am - 1.00pm

Thu 8.15am - 2.00pm Wed 8.15am - 5.00pm

Fri 8.15am - 5.00pm Thu 8.15am - 6.00pm

Sat 8.45am - 4.00pm

Library Assistant Burntwood 27 Hours

Week 1 Week 2

Mon 1.00pm - 5.00pm Mon 1.00pm - 5.00pm

Tue 9.00am - 7.00pm Tue 9.00am - 7.00pm

Thu 1.00pm - 5.00pm Thu 1.00pm - 5.00pm

Fri 8.45am - 5.00pm Sat 9.45am - 4.00pm

Please state clearly which post you are applying for or both in your supporting information.

To give you an idea, some of the key things you’ll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling
• Opening and locking up Library
• The role involves a degree of manual handling

The minimum criteria that will be used to shortlist for this role will be:

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating experience of serving customers of all ages from across the whole community, face to face.
• An interest in working with children, delivering activities such as rhyme, craft sessions and story times.
• Ability to travel effectively to cover at other libraries sometimes at short notice.
• Experience of using computer-based information systems and data entry with an attention to detail.

The below are also desirable and may be assessed at different stages of the recruitment process:

• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• High level of self-motivation and ability to work on own initiative

Interviews: will be held 25 and 26 November at Burntwood Library.

Please note: we may close this advert early should we receive a large volume of applications, so please don't delay submitting your application.

We may also use a video interview tool to assist with shortlisting.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the roleplease contact:

pat.chambers@staffordshire.gov.uk for Burntwood

caroline.venables@staffordshire.gov.uk for Lichfield

Please copy emails to dawn.speck@staffordshire.gov.uk for either location.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.