Market Place Repairs Lead

Market Place Repairs Lead (6-Month Fixed Term Contract)

Hours: Rotating shift pattern, Monday–Friday, between 08:00–17:00

What You’ll Do

Your day might start by reviewing new repair requests on the Plentific platform, ensuring jobs are posted promptly and contractors are appointed to deliver quality repairs. You’ll manage contractor quotes, balancing cost, quality, and past performance to make the best decisions for our customers. Throughout the day, you’ll handle escalated issues, working closely with contractors and internal teams to resolve problems quickly and keep customers satisfied.

As our Market Place Repairs Lead, you’ll own the full repairs procurement process from job posting to completion making sure every job meets our standards and reflects our values. You’ll collaborate with contractors, schedulers, and colleagues across the business, always focused on delivering a great service experience.

Who You Are

You thrive on multitasking and taking ownership of your work. You’re customer-focused, committed to delivering value for money without compromising on quality, and confident making decisions independently when needed. Flexibility is key, as you’ll work on a rotating shift pattern.

What You’ll Bring

• Experience in a customer-centric environment with a strong commitment to satisfaction
• Working knowledge of repairs and maintenance in rented or supported social housing
• Ability to work under pressure and meet deadlines
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Excel and excellent IT skills
• Ability to manage your own workload and time effectively
• Willingness to travel to different office locations when required

Why Join Us?

If you’re a proactive, customer-focused professional with strong organisational skills and a passion for delivering high-quality repairs and maintenance, we’d love to hear from you. In this role, you’ll take ownership of the end-to-end repairs process, ensuring every job meets our standards and delivers great outcomes for our customers.

When you join Peabody, you become part of a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We’re committed to creating a workplace where everyone feels supported, included, and empowered to make a difference.

We offer:

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Our selection process will include one stage: This will take place in person on the 23 January 2026 at our office in Pitsea.

Please read before you apply

• This is a 6-month fixed-term contract.
• You’ll be working at least two days per week from our office in Pitsea, Basildon.
• You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

Ready to Join Us?

If you’re a proactive, customer-focused professional with experience in repairs and maintenance—and you’re passionate about delivering great service, we’d love to hear from you!

Apply now by submitting an anonymised CV and a short statement telling us why you’d be a great fit for the Market Place Repairs Lead role and how you can help us provide safe, well-maintained homes for our residents.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist, Julie-Ann.O'Malley@peabody.org.uk.