Marketing Operations Manager

Job summary

The Role:

This role supports the Marketing Operations team by driving operational efficiency and continuous improvement across the function. You will lead and manage projects that enhance services, ensure compliance, and promote standardisation within the team and across the wider marketing organisation. Key initiatives may include developing procurement frameworks, supporting leadership with reporting and communications, and managing our Marketing Community of Practice.

Job description

The role leads the day-to-day management of projects across the Marketing Operations portfolio, ensuring progress is tracked, milestones are met, and updates are provided to senior leadership. It involves coordinating multiple marketing variables across internal teams, supporting the wider function through workshops, surveys, and communications, and maintaining a clear understanding of operational processes and ownership. The role also manages reporting requests, plans communications, and delivers webinars through the Marketing Community of Practice to drive knowledge sharing and upskilling. Additionally, it builds insight into marketing needs, proposes improvements, and implements best practice frameworks while overseeing budgets, payments, and financial reporting to ensure accuracy and efficiency. Strong stakeholder engagement is key, fostering collaboration across regions, promoting best practices, and developing networks to enhance knowledge and influence decision-making.

Person specification

• Degree or professional qualification in digital marketing, technology or business or demonstrable level of equivalent experience
• Demonstrable knowledge of supporting projects with excellent results.
• Experience of financial and/or procurement planning and reporting
• Solid understanding of the processes and tools that enable effective marketing including trends and best practice
• Experience of dealing effectively with a wide range of stakeholders in a matrix environment.

Benefits

Alongside your salary of £30,839, British Council contributes £8,934 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 32 days annual leave, in addition to public holidays

• 3 days volunteering leave

• Career average defined benefit pension scheme

• An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Please only apply via the link on our website: https://careers.britishcouncil.org/careers/job/563705888584578

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : askhr@britishcouncil.org
• Email : askhr@britishcouncil.org

Recruitment team

• Email : askhr@britishcouncil.org