MASH Referral & Contact Officer

MASH referral and contact officer

Grade 5, £35,520 - £38,379pa

Location – Havering Town Hall

We are seeking a dedicated and skilled MASH Contact and Referral Officer to join our Multi-Agency Safeguarding Hub (MASH)/Front Door team. This is an exciting opportunity to make a real difference in the lives of children and young people by delivering high-quality intervention within social care services in line with statutory requirements and best practice.

As part of our Starting Well service, you will undertake a range of administrative activities to support our Social Work team in processing referrals received to Childrens Services. You will provide effective administrative support, and work collaboratively with multi-agency partners to safeguard and improve outcomes for children and families.

Key Responsibilities:

• Acting as the first point of contact for service users and professionals, providing a high-quality response.
• Processing new referrals and information requests accurately and within statutory timescales.
• Maintaining and quality-assuring IT systems and records for data accuracy.
• Managing duty phones, triaging calls, and signposting to appropriate services.
• Working collaboratively within a multi-agency team to ensure effective communication and integrated service delivery.
• Providing administrative support, including procurement, bookings, and correspondence.
• Handling confidential information in line with GDPR and Data Protection regulations.
• Prioritising workloads and covering other service areas when required.
• Supporting operational efficiency and resolving issues promptly.
• Occasional travel for meetings and flexibility to work outside normal office hours.
• Promoting equality, diversity, and inclusion in line with council policies.

About You

• Qualifications: Educated to GCSE standard, inclusive of maths and English, or level 2 equivalent
• Experience: Experience of working in Children’s Services in a similar, fast paced role. Experience of processing complex information utilising ICT systems. Experience of effective partnership and multi-agency work
• Skills: Excellent written and verbal communications skills with the ability to present complex information that can be understood easily to Social Care colleagues. Extensive experience and proficiency using Microsoft Office software suite and other IT applications Ability to work to tight deadlines and prioritise workload. Ability to work independently and as part of team. Ability to be adaptable and flexible. Good attention to detail.

Please view Job Profile here

For an informal discussion about the post, please contact ingrid.doherty@havering.gov.uk or erika.merchant@havering.gov.uk

The closing date for the receipt of applications is 29/12/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.