Museum and Visitor Services Officer

Museum and Visitor Services Officer - LCT 7074

Salary: Band 5,£26,473 - £28,239 (£21,178 - £22,591 for 29.6 hours

Hours:29.6 hours per week to be worked - hours and days to be discussed at interview.

Based at The D-day story, primarily onboard on Landing Craft Tank 7074

Portsmouth Museums is responsible for six museums and heritage sites across the city, one of which is The D-Day Story.

The D-Day Story is the only UK museum dedicated to telling the events of June 1944. D-Day and the Normandy landings remain the largest seaborne invasion in history and a turning point which marked the beginning of the end of the Second World War. The museum includes a range of objects, the Overlord Embroidery and Landing Craft Tank 7074

LCT 7074 opened as part of the visitor experience at the museum in 2020 following an extensive restorative project conducted in partnership with the National Museum of the Royal Navy. LCT 7074 is the last surviving preserved LCT which took part in the Normandy landings and carried up to ten tanks, men and supplies across the channel during the Normandy campaign.

What is the role?

This role involves the daily operational management of LCT 7074 and the successful coordination and management of volunteer activity facilitating both an excellent visitor and volunteer experience. You will deliver the daily onboard visitor operation of LCT 7074 ensuring high standards of safety and customer care. You will be coordinating and being an advocate for volunteering including recruitment, training rostering and communication activity inspiring the best possible volunteer experience. Whilst ensuring Health and Safety procedures are adhered to you will support with the delivery of routine maintenance and other preservation tasks of LCT 7074 such as cleaning as directed. You will maximise the promotion of LCT 7074 and Portsmouth museums through direct engagement with visitors, other stakeholders ensuring volunteers and other colleagues are engaged and well informed. In addition, you will carry out cash handling and other procedures/activities as required.

Who is the person?

We are looking for someone with extensive previous experience of co-ordinating a team of volunteers whilst being confident in delivering varied communication to suit the intended audience. With excellent interpersonal skill, you will have knowledge and enthusiasm for museums and the wider cultural offer of the city. You will also be experienced in enhancing the visitor experience and will be able to demonstrate a commitment to this whilst working in a busy operational environment.

As well as being able to work on your own initiative you will work alongside a wider team and have good organisational skills with the ability to prioritise and meet deadlines. You will have a good knowledge of health and safety procedures and experience of carrying out risk assessments.

Please also note that LCT 7074 is located outside and whilst the ship is undercover, this role will require prolonged periods of time welcoming visitors and carrying out other tasks in all weather conditions. The role by its nature requires long periods of time standing throughout the day.

What we offer

Portsmouth City Council is committed to the development of its staff. Benefits include a good induction process, being part of a dedicated Museums and Visitors Services team, regular supervisions for support, yearly personal development reviews and an overall supportive workplace with a chance to work in a varied environment.

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

How to apply:

Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

Closing date:22 August 2025

Interview process will take place on the 28 and 29 August 2025.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may gointospam/junk folders.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800.