National Cyber Force - Business Change Manager

Job summary

Established in 2020, the National Cyber Force (NCF) is responsible for operating in and through cyberspace to counter, disrupt, degrade and contest those who would do harm to the UK or its allies, to keep the country safe and to protect and promote the UK’s interests at home and abroad. The UK will use cyber operations as part of its diplomatic, economic and military activities.

The NCF is at the heart of this, extending the UK’s competitive edge as a responsible, democratic cyber power, by countering threats from terrorists, criminals and states using the internet to operate across borders in order to do harm to the UK and other democratic societies. This may involve countering threats which disrupt the confidentiality, integrity and availability of data and services in cyberspace (i.e. supporting cybersecurity), contributing to UK Defence operations, or helping deliver the UK’s foreign policy agenda (for example intervening in a humanitarian crisis to protect civilians). In addition to GCHQ and the Ministry of Defence, the Secret Intelligence Service and the Defence Science and Technology Laboratory are core partners, bringing cutting edge espionage and research techniques. The NCF is establishing its Headquarters in Samlesbury, Lancashire.

Our people are at the heart of everything we do. Our vision is to have an empowered, productive, personally and professionally fulfilled workforce. Whatever your role, we take your career and development seriously. We want to enable you to build a successful career with the Department and wider Civil Service. We are committed to understanding, respecting, and representing as broad a range of views and backgrounds as we have in UK society. We know that diverse perspectives and experiences are critical to an effective, modern Civil Service.

This role is advertised as 37 hours per week

This role will lead the delivery of the National Cyber Force (NCF) Business Change Strategy, working across the organisation to design, develop and implement change initiatives.

Job description

We are looking for an experienced and skilled Business Change Manager (BCM) to lead the implementation of our Strategic Business Change integration activities and coherence across the whole of NCF. The scope of the role will encompass the whole force establishment, growth and transformation over the next 5 years.

National Cyber Force is delivering complex changes required to support our Force Strategy. The Business Change Manager role will play a key part in this. BCM accountability and responsibility will include leading the business change elements of the Force Strategy to ensure:

• We embed Force outcomes (the key measures of overall external Force impact) and the strategic approach for these.
• Our people know how we’ll use this approach and which elements they will contribute to.
• We modify NCF governance to re-enforce the Force outcomes and the strategic approach.
• We undertake necessary organisational structural changes that better support delivery of campaigns and Force outcomes.

Efficiencies will form a big part of our offer going forwards and you will support the Deputy Director leading this work to implement prioritised options, ensuring the business change needed to deliver any changes.

The BCM will be accountable for providing the full range of business change capability. This will include overseeing both the central change function but also professionalisation and support of change activity force wide regardless of direct team involvement.

• Enabling alignment across transformation delivery activities
• Supporting the leadership of change across NCF
• Stakeholder Management, Communications & Engagement coordination

You will work closely with the Director of Transformation and Deputy Director leads to deliver change elements of our overall Force impact. You will lead a team of UKIC, Defence, and Industry staff; and build strong networks collaborating with multiple internal business areas across NCF, particularly Programme Delivery teams, Culture and EDI team, Communications and Engagement team, and the NCF Senior Leadership Team. Additionally, beyond the Force, you will also engage with the Change and Strategy functions within each of our specific Partner Organisations.

Person specification

The post is demanding given National Cyber Force's complex and challenging transformation ambition. The following Essential Criteria are required:

• Strong leadership and business change experience with proven ability to work collaboratively with partners and customers.

• Experience of working in or closely with Defence, Intelligence or wider UK intelligence community.

• Excellent communication skills, both verbal and written, and interpersonal skills

You should be able to demonstrate recent examples of leading a complex transformational change programme in a multi organisation environment.

You will have experience of working effectively with a diverse range of senior stakeholders, communicating, engaging and influencing. The ability to form effective and trusted relationships with staff, other teams/departments across NCF, key stakeholders and seniors is pivotal to being successful in this role. You will need to build empathy with the workforce and credibility with leadership within the business areas undergoing change.

The successful candidate will be passionate about change, and it’s highly desirable you have a professional change management qualification such as APMG/CCMP.

Experience of working with a specialist or highly technical workforce is desirable.

Experience of working within a classified environment, especially National Security or Defence is highly desirable.

The post holder must be a UK national. You must hold or be willing to undergo Developed Vetting (DV) clearance.

Clearance level required for role is DV plus screening. Checks involved include, but are not limited to:
Successful completion of the Baseline Personnel Security Standard
Completion, by the individual, of a DV Security Questionnaire
A departmental/company records check which will include personal files, staff reports, sick leave returns and security records
A check of both spent and unspent criminal records
A check of credit and financial history with a credit reference agency
A check of Security Service records
A full review of personal finances
A detailed interview conducted by a trained Investigating Office
Further enquiries, including interviews with referees conducted by a trained Investigating Officer
Checks may extend to third parties included on the security questionnaire
The full review of personal finances will include an assessment of an individual’s assets, liabilities, income and expenditure both on an individual basis and taking
into account the joint position with a spouse or partner.
Additionally, candidates will need to meet the business validation standard and pass a drug test prior to appointment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Working Together
• Communicating and Influencing

Benefits

Alongside your salary of £72,840, Ministry of Defence contributes £21,101 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• National Security Payment Allowance of £2,500 per annum
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more discretely.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Personal Statement:

Candidates will be required to provide a statement of suitability. (250 Word count)

At sift, you will be assessed against your CV and or Statement of suitability and the following:

• Leadership

• Working Together

• Communicating and Influencing

At interview, you will be assessed against the following:

• Leadership

• Working Together

• Communicating and Influencing

If successful at sift, the interviews will likely be held mid-April. Once set, we will not be able to reschedule the dates.

Further information: While the existence of NCF is not a secret, its people are, and discretion is vital. You should not discuss your application, other than with your partner or close family. You should also make them aware of the importance of discretion. You should not mention your application on social media or discuss it with anyone else at this stage. You will receive further guidance during the recruitment process.

Feedback will only be provided if you attend an interview.

This vacancy encourages applications under the Great Place to Work for Veterans Scheme.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.

Always on, we are across every UK operation, delivering the capabilities you don’t usually see - or those you can’t.

From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today and prepare for tomorrow.

CSOC unites Defence’s cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK’s fourth Military Command. For more information, please see here.’

Cyber and Specialist Operations Command (CSOC) is going through a significant transformation programme which aims to design the way in which the new Military Command conducts its business and delivers for Defence and the nation. As a consequence of this, posts within CSOC are/or may become subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CSOCPeople-HRGroup@mod.gov.uk
• Email : CSOCPeople-HRGroup@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

Candidate Information Opens in new window (docx, 32kB)CSOC Candidate Pack 2025 Opens in new window (pdf, 1777kB)Defence Civil Service Offer Opens in new window (pdf, 1562kB)