NEC Application Analyst

Title: NEC Application AnalystContract Type: Permanent, Full-Tine, 35 hoursSalary: £55,270 per annum (London weighted salary) or £47,920 per annum (Regional salary), dependant on experience

Grade: 10

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Interview Dates: 20th, 21st, 22nd,and 23rd October 2025

Please click here for the role profile NEC Application Analyst Role Profile.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Business Applications Team at L&Q:

We have an exciting opportunity! L&Q is seeking an Application Support Analyst with hands-on experience in NEC Housing implementations and support. This is a pivotal time as our Business Applications team is delivering a new Target Operating Model alongside the transformation and re-platforming of our legacy applications. We continuously invest, grow, and innovate to provide an outstanding service to our residents.

As an Application Support Analyst, you will take ownership of the NEC Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Provide second-line support for NEC Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
• Participate in out-of-hours support as part of a standby rota.
• Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
• Monitor release and upgrade schedules, ensuring NEC Housing software is maintained on supported versions and platforms, and coordinate with teams to prevent conflicts.
• Maintain a register of contracts, renewals, and procurements, ensuring timely action.
• Act as the SME for NEC Housing software, advising both technical and business colleagues.
• Build strong working relationships with Business Stakeholders and Suppliers to ensure smooth operations.
• Take ownership of priority incidents, ensuring they are resolved efficiently.
• Contribute to internal and external service reviews and maintain the application roadmap.
• Apply proactive problem-solving skills, identifying potential issues before they arise and documenting solutions effectively.
• Demonstrate strong documentation skills, capturing processes, configurations, and troubleshooting guidance for future reference.
• Understand housing services workflows and translate business requirements into system configurations within NEC Housing software.

What you'll bring:

• Proven experience in implementing or supporting NEC Housing software within Housing Associations or Local Authorities.
• Strong technical understanding of NEC Housing applications, their modules, integrations, and business processes.
• Experience in Applications Management & Support, ideally in a medium-to-large IT organisation.
• Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.
• Excellent customer-focused skills, with the ability to explain technical issues clearly to non-technical colleagues.
• Strong working knowledge of the Microsoft operating environment and supporting systems.
• Excellent written and verbal communication skills, with the ability to consult, advise, and guide stakeholders.
• Demonstrated proactive problem-solving and documentation skills.
• Clear understanding of housing services workflows and ability to translate business requirements into system configurations.

If you are a problem solver,technically capable, and passionate about delivering exceptional residentservices, we’d love to hear from you.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!