Neighbourhood Coordinator

• Neighbourhood_Coordinator_Role_V2

Please apply online via the link provided.

Neighbourhood Coordinator

Location: Oval, SW8

Salary: £31,029 (rising to £31,805 after successful completion of probation)

Contract: Permanent, 35 hours per week (with the option to work from home 1 day per week after probation)

About Us

Lambeth and Southwark Housing Association (LSHA) is committed to delivering responsive, consistent, and high-quality housing services. We put our tenants at the heart of everything we do, ensuring their rights, security, and well-being are supported. Our values – Accountability, Creativity, Customer Driven, Ownership, and Inclusive – guide the way we work with tenants, colleagues, and stakeholders.

The Role

We are looking for a Neighbourhood Coordinator to support the Neighbourhood Officer and wider team in providing a highly visible, customer-focused housing service. You’ll play a vital role in tenancy management, income recovery, estate inspections, and ensuring communal areas meet our high standards.

Your day-to-day responsibilities will include:

Supporting tenants via phone and email, and maintaining up-to-date records on our systems.

Coordinating estate inspections and liaising with the maintenance and repairs team.

Assisting with lettings, void inspections, and tenancy audits.

Addressing low-level ASB, harassment, and neighbour disputes.

Working with tenants on rent arrears recovery and income maximisation.

Supporting housing projects and maintaining accurate data to monitor service standards.

This role offers the opportunity to make a real impact in the community, helping tenants feel supported and empowered while ensuring services run smoothly and efficiently.

What We’re Looking For

We want someone who is customer-focused, organised, and adaptable. Ideally, you’ll have:

Experience in housing, tenancy management, or a similar customer-facing role.

Good IT skills, including Microsoft Office and housing management software.

Strong problem-solving, communication, and teamwork abilities.

A willingness to work towards a Level 2 in Housing Studies if not already held.

Knowledge of housing legislation and income maximisation (desirable).

Benefits

Salary increases after probation.

25 days annual leave + bank holidays, increasing to 30 days with service.

Pension scheme (employer contribution up to 10%).

Cycle to Work scheme.

Employee Assistance Programme.

Hybrid working (1 day from home after probation).

How to Apply

If you’re looking for a role where you can make a difference in your community and work as part of a supportive and values-driven team, we’d love to hear from you.

Applications with a full CV ( no more than 3 A4 pages) and a supporting statement (no more than 2 A4 sides), should be sent to steve.hickman-brown@lsha.org.uk