Neighbourhood Housing Officer

We are looking for a community‑focused Neighbourhood Housing Officer to join our Neighbourhood Housing team. This is a varied and rewarding role where no two days are the same. You will manage your own patch, support tenants and residents, tackle anti‑social behaviour, and ensure our neighbourhoods are safe, well‑maintained, and thriving.

You will be responsible for delivering a high‑quality, consistent housing management service balancing income management, tenancy enforcement, community engagement, and safeguarding responsibilities.

Duties to include:

Carrying out regular estate inspections, report defects, and ensure council properties and grounds are maintained to a high standard.

Investigating and address issues such as fly tipping, abandoned properties, boundary disputes, and tenancy breaches.

Investigate reports of anti‑social behaviour and work closely with Police, CSU partners, and other agencies.
Preparing and presenting cases for court where required.
Managing rent accounts effectively, ensuring early intervention and compliance with the Pre‑Action Protocol.
Working with the lettings and voids teams to minimise void times and ensure properties are let efficiently.
Completing all tenancy sign‑up documentation and ensure compliance with statutory safety checks.
Attending multi‑agency meetings including MARAC, child protection, and adult safeguarding.

We are looking for someone who is confident, adaptable, and committed to delivering excellent housing services. You will need to be comfortable working independently, managing a busy and varied workload, and making sound decisions in challenging situations. It is essential that you have have experience working within a housing management or similar environment and a strong understanding of housing services and relevant legislation.

For an informal discussion about the role please contact Oliver Samways on 01233 330375

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Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community