Neighbourhood Manager (Hammersmith & Fulham)

As a Neighbourhood Manager, your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.

What you’ll do:

You’ll be working in your designated neighbourhood with a requirement to work from the Ealing office and covering the Hammersmith & Fulham patch. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs.

Your role covers all aspects of tenancy and housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and resident satisfaction.

You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem-solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.

What you’ll need:

• experience within a customer facing role, preferably within housing management and ideally within the social housing sector
• knowledge in tenancy and leasehold management and enforcement, with experience of safeguarding
• to be resilient with a positive, flexible, compassionate and can-do approach
• highly organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively
• be prepared to undertake a level 3 qualification in Housing Management if not already held.

A Basic DBS check is also required.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying:

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Stage one interviews will take place over Teams on 28th & 29th October

Stage two interviews will take place in person at the Ealing office on 31st October and will include a written assessment.

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications

If you have any questions about this role, please Talent Specialist, Caroline at caroline.seery@peabody.org.uk