Neighbourhood Officer

Our Vacancy

We're looking for a proactive and customer-focused Neighbourhood Housing Officer to help create safe, thriving neighbourhoods for our residents. Working as part of our Neighbourhood Services team, you'll play a key role in delivering an excellent housing management service, supporting tenancy sustainment, estate management, resident engagement, and the resolution of low-level anti-social behaviour. This is a varied and rewarding role where you'll be visible within the community, building positive relationships with residents, partners, and local agencies while helping to improve the places our customers call home.

What you'll be doing

As a Neighbourhood Housing Officer, you'll provide a responsive and effective housing management service across your designated patch, supporting residents throughout their tenancy journey. You'll manage day-to-day tenancy and estate matters, respond to low-level anti-social behaviour concerns, conduct new tenancy sign-ups, and work closely with colleagues and external agencies to ensure tenancy conditions are maintained and residents receive the support they need. You'll regularly visit estates, identify environmental and health and safety issues, contribute to neighbourhood improvement initiatives, and support resident engagement activities. Alongside this, you'll maintain accurate records, use housing management systems effectively, and help ensure services are delivered efficiently and in line with organisational policies and regulatory requirements.

What you'll need

We're looking for someone with excellent communication and customer service skills who can build strong relationships with residents, colleagues, and partner organisations. You'll be able to work independently, manage a varied workload, and use your initiative to resolve issues effectively. Strong IT skills and the ability to maintain accurate records are essential, along with resilience and confidence when dealing with challenging situations. Experience in social housing, tenancy management, or anti-social behaviour casework would be advantageous, as would a relevant CIH qualification or a willingness to work towards one. Most importantly, you'll be committed to delivering high-quality services, promoting equality, diversity and inclusion, demonstrating safeguarding awareness, and making a positive difference to our communities. A full driving licence and access to a vehicle are essential for this role.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
• A full driving licence and access to a vehicle are essential for this role.
  

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on recruitment@tch.org.uk

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.