Neighbourhood Officer (FTC 6 months)

About the role

Role Summary

To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour.

Salary:

£31,160

Hours of Work:

35

Contract:

6 months

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

As an Area Neighbourhood Manager, I’m proud to lead a frontline housing service that puts our residents and communities at the heart of everything we do. My role is all about supporting our neighbourhood teams to deliver quality Tenancy Management Service which ensures residents receive a responsive and compassionate service.

No two days are the same in frontline housing. From supporting residents with tenancy issues, to working closely with partners on ASB, safeguarding, and community wellbeing, the work is incredibly varied and rewarding. I’m passionate about creating neighbourhoods where people feel secure, listened to, and respected, and I’m committed to making sure our teams have the tools and support they need to make a real difference.

What I enjoy most is seeing the positive impact we can have—whether that’s helping someone sustain their tenancy, resolving a complex case, or improving the quality of life in a community. I’m proud to work with such dedicated colleagues who go above and beyond for our residents every day.

Vitra Cummins, Area Neighbourhood Manager

What will you be doing?

Role Specific Responsibilities

•Deliver a customer focused neighbourhood housing management service, acting as a visible ambassador for the organisation and building positive relationships with tenants, community groups, councillors, partners and other agencies.
•Provide support to the Area Neighbourhood Manager, Area Neighbourhood Team Leader and Neighbourhood Managers in delivering high‑quality services to tenants and neighbourhoods. Ensure properties and estates are managed and maintained effectively, achieving strong customer satisfaction with Neighbourhood Services.
•Manage properties in line with TCH policies and procedures, including handling low‑level anti‑social behaviour, day‑to‑day tenancy management, and estate management responsibilities
•Work collaboratively with internal teams and external agencies to ensure tenancy conditions are upheld. Promote tenancy sustainment by engaging with support services as an early‑intervention and preventative measure.
•Support the efficient letting of homes by conducting new tenant sign-ups, identifying support needs early, working closely with the Housing Options Team, Tenancy Support Team, and the Income Team, new tenancies are managed within target timescales.
•Maintain accurate, timely and compliant records, reports and data, using IT systems effectively, ensuring regulatory information is captured, and contributing to cost effective service delivery by identifying efficiencies and actions that support reduction in overall spend.
•Actively support resident engagement and local partnership working, attending meetings and consultation events (including evenings when required), contributing to local initiatives, and promoting the organisation’s role in improving social, and environmental outcomes.
•Take accountability for identifying and reporting hazards, health and safety concerns, and opportunities for environmental improvement while present on the patch, ensuring issues in shared and communal areas are promptly raised with the appropriate teams and partner organisations to maintain safe neighbourhoods.
•Support the annual Neighbourhood Plan and produce a Patch Improvement Plan to tackle identified issues specific to a patch —such as fly-tipping, bulky waste, and other environmental problems—working with internal teams, residents and partners to implement effective solutions.

General

•Promote and uphold equality, diversity and inclusion, recognising and valuing the diverse roles and needs of individuals and ensuring services reflect these principles.
•Contribute to organisational performance and professional standards, including accurate data handling in line with GDPR and maintaining high levels of personal and information integrity.
•Take responsibility for personal health and safety and that of colleagues, following all statutory and organisational requirements, and proactively identifying risks to individuals or the organisation.
•Provide excellent customer service, including recognising, recording and responding to complaints within policy requirements, and actively considering resident feedback to influence and improve service delivery.
•Demonstrate professional curiosity and safeguarding awareness, identifying, recording and reporting concerns promptly and appropriately.
•Actively participate in training, meetings and staff events, work effectively as part of the wider team, and maintain value for money awareness while travelling as required to offices and properties (with a car and valid driving licence).

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•Full drivers licence and access to a vehicle - (Essential)

Key Skills & Competencies

•Effective communication skills across phone, written and face-to-face interactions. (Essential)
•Ability to work independently, use initiative and manage own workload effectively. (Essential)
•Strong IT skills, including Microsoft Office and housing management systems. (Essential)
•Experience of social housing management, ASB casework or working towards/holding CIH Level 2–4. (Desirable)
•Ability to produce clear written reports and maintain accurate records. (Desirable)
•Commitment to equal opportunities, customer engagement and continuous improvement. (Essential)
•Resilience, confidence and determination in managing challenging situations. (Essential)
•Ability to build and sustain productive relationships with internal and external partners. (Desirable)

Behaviours

•Customer focused approach, actively seeking feedback and striving for excellent service delivery. (Essential)
•Analytical and logical thinker, able to interpret information and reach sound conclusions. (Desirable)
•High personal standards, reviewing performance to consistently meet expectations. (Essential)
•Professional communication and positive representation of the organisation. (Essential)
•Professional curiosity, recognising safeguarding concerns. (Essential)
•Innovative mindset, able to assess risks and opportunities. (Desirable)
•Resilience under pressure and ability to maintain performance in challenging circumstances. (Essential)

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Monday, 4 May 2026

Interview Date: