Neighbourhood & Tenancy Officer

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

• Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough.
• Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live.
• Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.

Key Requirements

• Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
• Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
• Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedurewhilst ensuring a high degree of integrity and professional standards are always maintained.

Skills & experience -

• Minimum Level 2 qualifications in subjects relevant to the role
• Have, be working towards, or willing to work towards CIH qualification Level 3, or other relevant qualifications for the grade, and to maintain CIH annual membership.
• At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience

Additional Information

The Councils offer a range of staff benefits:

• Local government pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Greg Doehler (recruiting manager) on 01527 587000 or email Greg.doehler@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk.

Interviews will take place on 13th & 14th July 2026.

If this role interests you please use the 'Apply Now' button

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page