Neighbourhood Warden

Neighbourhood Warden – Thamesmead

Thamesmead is changing and this is an opportunity to be part of that change.

We’re looking for a Neighbourhood Warden who is passionate about supporting communities, improving neighbourhoods and helping residents feel safe and heard. This is a hands‑on, varied role, working at the heart of our estates during a period of regeneration and renewal.

This is a blended role, sitting between neighbourhood management and community safety. You’ll spend much of your time out on the estate, building relationships, responding to everyday issues and working with colleagues and partner agencies to resolve concerns early.

In this role you’ll:

• Be a highly visible presence on our estates, engaging positively with residents
• Respond to low and high level anti-social behaviour, neighbour disputes and quality‑of‑life issues
• Carry out welfare checks and provide reassurance and support to residents
• Support basic tenancy management activity, including estate inspections and follow‑ups
• Tackle environmental issues such as fly‑tipping and abandoned vehicles
• Gather information and evidence, and where required, support investigations led by relevant authorities
• Work closely with internal teams and partner organisations to find proportionate, practical solutions
• Keep accurate records and update IT systems to ensure cases are managed effectively

No two days are the same, one moment you may be reassuring a resident, the next helping prevent problems from escalating or supporting wider enforcement activity.

What we’re looking for

We’re interested in people who genuinely care about communities and can stay calm, fair and professional in challenging situations.

You’ll ideally have:

• Experience in a frontline, customer‑facing role, particularly in housing, estates, community safety or a similar environment
• The ability to communicate confidently, de‑escalate situations and build trust with residents
• Sound judgement and a common‑sense approach to problem solving
• A strong commitment to fairness, safety and proportionate action
• Confidence using IT systems, including recording information accurately and working with digital tools
• Above all, you’ll be someone who cares about people and place, and wants to play a practical role in supporting a community through change.

Why join us?

You’ll be working in Thamesmead, an area undergoing significant regeneration, where visible neighbourhood roles really matter. When you join Peabody, you become part of an organisation guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together – and committed to creating a workplace where everyone feels supported, included and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to an in-person interview on 1 June at our regional office in Thamesmead.

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require a Basic DBS check.
• A full UK driving licence and access to a vehicle is required.
• The flexibility to work Monday to Friday shifts between 7AM and 10PM and to report to our Thamesmead office at the start of each shift.

If you’re a proactive, values‑led individual who enjoys working with people, building relationships and making a visible difference on our estates, we’d love to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Neighbourhood Warden role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk